Summary
Overview
Work History
Education
Skills
Timeline
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Tina Lewis

Tina Lewis

Rio Rancho,NEW MEXICO

Summary

A seasoned professional with a proven track record at Tomasitas and Club 54, I excel in staff development and customer relationship management. My leadership has consistently driven sales growth and team performance, leveraging innovation skills and a positive attitude to achieve exceptional results and foster employee engagement.

Experienced with team leadership and operational oversight, ensuring efficient workflow and team harmony. Utilizes strategic planning and conflict resolution to address challenges and drive productivity. Track record of fostering collaborative environment and achieving consistent results.

Goal-oriented Team Manager dedicated to meeting team performance objectives and achieving set targets. Offering 20 years of extensive leadership experience in management. Committed individual well-versed in providing thorough training, setting team goals and developing innovative strategies. Superb oral and written communication skills paired with excellent time management and leadership abilities.

Overview

16
16
years of professional experience

Work History

Staff Manager

Tomasitas
07.2018 - Current
  • Boosted sales performance, coaching team members on effective sales techniques and client relationship management.
  • Conducted regular staff meetings to keep team informed of updates, address concerns, and promote open communication channels.
  • Managed staff schedules to ensure adequate coverage during peak business hours, reducing overtime costs.


Head Bartender

Tomasitas
07.2018 - Current
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Developed a strong rapport with patrons, resulting in repeat business and increased loyalty.
  • Trained new bartenders on drink recipes, mixing techniques, and customer service skills to enhance overall performance.
  • Monitored cash handling procedures to ensure accuracy in transactions while minimizing instances of theft or loss.

Owner/General Manager

Five Points Mobile Mixology
01.2022 - 07.2023
  • Managed day-to-day business operations.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
  • Increased customer satisfaction by implementing efficient business processes and providing exceptional service.

General Manager

Club 54
12.2008 - 06.2018
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Developed and implemented strategies to increase sales and profitability.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
  • Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.

Education

Bachelor of Science - Health Management

University of Phoenix
Tempe, AZ
06-2022

Skills

  • Staff development
  • Innovation skills
  • Employee engagement
  • Performance coaching
  • Meeting facilitation
  • Stakeholder management
  • Team development
  • Negotiation and conflict resolution
  • Hiring and training
  • Computer skills
  • Problem resolution
  • Customer relationship management
  • Positive attitude
  • Teamwork
  • Teamwork and collaboration
  • Customer service
  • Time management
  • Reliability
  • Excellent communication
  • Multitasking Abilities
  • Effective communication
  • Relationship building
  • Professional and courteous

Timeline

Owner/General Manager

Five Points Mobile Mixology
01.2022 - 07.2023

Staff Manager

Tomasitas
07.2018 - Current

Head Bartender

Tomasitas
07.2018 - Current

General Manager

Club 54
12.2008 - 06.2018

Bachelor of Science - Health Management

University of Phoenix

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Tina Lewis