Danielle Barteaux
Salt Lake City,USA
Summary
Results-driven leader with expertise in project management and team development. Skilled in coaching teams to surpass performance goals while enhancing customer relations and operational efficiency through strategic initiatives. Focused on promoting collaboration and driving continuous improvement across processes.
Overview
16
16
years of professional experience
Work History
Staff Manager
VOA Utah
Salt Lake City, UT
03.2026 - Current
- Achieved cost-savings by developing functional solutions to problems.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Support clients and saff in a mental Health residenial treatment program to foster a Trauma Informed Care enviroment.
- Conintualy Learn and train staff to offer the best support to the vulnarable population we serve.
- Facilitate groups, train staff and monitor thier groups.
- Train develop and mentor staff working in a 24 hour facility.
- Perform and maintain all logs for disaster drills.
- Keep facility stocked on all items for staff and clients.
- Work closley with the treatment team to understand and support the treatment and advancement of all clients in the program. relay information to the team so they can help support clients.
Assistant Manager Documentation and Freight Cashier
OOCL (USA) Inc.
07.2014 - 03.2026
- Monitor and analyze reports to track cargo for timely delivery to reduce cost to both OOCL and our customers.
- Resolved escalated customer issues via phone and email to enhance customer satisfaction.
- Investigated billing disputes and issues with deposit payments and invoicing to ensure accuracy and timely resolution.
- Coach, mentor, and develop a team that is collaborative and diverse.
- Develop and implement continued training materials and facilitate training.
- Master 3 varying positions to be able to train, mentor and develop employees and be capable of doing the role if needed.
- Controlled workflow and delegated tasks to optimize team productivity and project completion.
- Analyze workload, processes, and staff to continually grow and change with company goals and focus areas.
Administrative Assistant/Personal Assistant Mortgage Loans
First National Bank of Layton
01.2013 - 11.2013
- Coordinated communication with borrowers, employers, insurance agents, and appraisers to finalize files within time-critical deadlines.
- Compiled and organized files for submission to underwriting.
- Executed administrative tasks to support office operations.
Operations Supervisor
C3 Customer Contact Channel
Salt Lake City, Utah
08.2010 - 12.2012
- Trained employees and created processes for Humana HEDIS line of business, enhancing operational consistency.
- Maintain a team that continually exceeds goals for time management, quality and attendance.
- Mentored, coached, and developed team members, facilitating achievement of their goals and full potential.
- Engaged team to improve buy-in, attendance, and retention rates.
Education
Associate of Science - Sociology
Salt Lake Community College
Salt Lake City, UTHigh School Diploma -
Granger High School
Salt Lake City, UTSkills
- Project management
- Reporting and documenting
- Employee performance evaluations
- Recruiting and interviewing
- Team building
- Employee training
- Staff development
- Task delegation
- Time management
- Multitasking and organization
- Customer relations
- Policy administration
- Problem-solving
- Adaptability and flexibility
- Leadership
References
Available by request.
Timeline
Staff Manager
VOA Utah
03.2026 - Current
Assistant Manager Documentation and Freight Cashier
OOCL (USA) Inc.
07.2014 - 03.2026
Administrative Assistant/Personal Assistant Mortgage Loans
First National Bank of Layton
01.2013 - 11.2013
Operations Supervisor
C3 Customer Contact Channel
08.2010 - 12.2012
Associate of Science - Sociology
Salt Lake Community College
High School Diploma -
Granger High School