Sedrick Johnson
Lubbock,TX
Summary
Energetic, Charismatic leader with proven impacts to wireless operations, project management and customer service practices. Over 8 years of experience in leadership and management. Over 11 years of experience in customer service, serving in various roles and responsibilities.
Overview
13
13
years of professional experience
Work History
Staff Manager
AT&T
09.2014 - Current
- Directly support a team of 10 or more members
- Generate weekly reports citing key impacts or opportunities for growth and development
- Implement skill-up opportunities for support and mitigation of developing trends
- Assist with daily tasks including troubleshooting, sales, payments and account management
- Encourage engagement for morale support and motivation to meet monthly goals
- Respond to irate callers and escalated situations
- Fast paced decision making and solution finder for unordinary situations.
Sales Associate
Walmart
03.2014 - 09.2014
- Managed department and inventory duties includes daily audits, accounting, retail sales and customer service
- Marketed new and exclusive products
- Warehouse sorting and zoning work.
Customer Service Rep
Convergys
05.2013 - 01.2014
- Provided excellent customer service
- Technical Support
- Sales and promotion.
Student Service Specialist
Tutors With Computers
05.2011 - 06.2013
- Outdoors sales and area zoning for prospects
- Tutored students in reading and math
- Trained and Lead a team of 8 people
- Coaching, development and leadership
- Office management
- Equipment scanning and daily audits.
Education
Addictive Disorder Recovery Services -
Texas Tech University
01.2015
Associate in Psychology -
South Plains College
08.2013
Skills
- Customer Service
- Retail Sales
- Retail Management
- Technical Support
- Help Desk
- Call Center
- Team Management
- Troubleshooting
- Management
- Account Management
- Leadership
- Sales
- Project Management
Timeline
Staff Manager
AT&T
09.2014 - Current
Sales Associate
Walmart
03.2014 - 09.2014
Customer Service Rep
Convergys
05.2013 - 01.2014
Student Service Specialist
Tutors With Computers
05.2011 - 06.2013
Addictive Disorder Recovery Services -
Texas Tech University
Associate in Psychology -
South Plains College
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