Max Hopkins
Morton,IL
Summary
Dynamic and results-oriented professional with a proven track record at Illinois State University, adept at managing high-volume customer inquiries and fostering positive guest experiences. Excelled in multitasking and organization, demonstrating strong customer service and communication skills. Mentored new staff, showcasing leadership and a commitment to excellence.
Overview
6
6
years of professional experience
Work History
Student Accounts Worker
Illinois State University
11.2020 - 08.2024
- Proficiently managed incoming telephone inquiries related to student billing and payment matters at Illinois State University.
- Collaborated with other departments to ensure smooth operations of the institution. • Worked numerous events representing ISU Student Accounts at Preview, Transfer Day, and ISU Festival.
- Greeted visitors at the front desk, answered questions, and provided directions or assistance when needed.
- Responded to emails promptly and professionally addressing student needs or concerns.
- Developed strong oral and written communication skills in working with people of different ages.
Delivery Driver
Pegasus Pizza
05.2020 - 08.2020
- Served customers promptly by smoothly collecting and delivering high volume of orders.
- Processed payments by accepting cash, checks and credit and debit card payments.
- Collaborated with management to resolve order issues or customer complaints.
Concessionist
VIP Cinema
04.2019 - 03.2020
- Maintained cleanliness of concession area, box office, lobbies, auditoriums, and restrooms.
- Maintained quality safe handling procedures for concessions purchased.
- Completed transactions with operation of point of sale terminals.
- Mentored new employees to provide training on proper execution of job responsibilities.
Host
Pizza Ranch
06.2018 - 04.2019
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Answered customer questions about hours, seating, and menu information.
- Helped facilitate cooperation between service and kitchen staff to professionally meet guest needs and resolve problems.
Education
Bachelor of Science - Marketing
Illinois State University
Normal, IL05-2024
Skills
- Strong customer service experience
- Telephone and email etiquette
- Professional appearance
- High volume dining
- Multitasking and organization
- Guest engagement
- Positive and professional
Timeline
Student Accounts Worker
Illinois State University
11.2020 - 08.2024
Delivery Driver
Pegasus Pizza
05.2020 - 08.2020
Concessionist
VIP Cinema
04.2019 - 03.2020
Host
Pizza Ranch
06.2018 - 04.2019
Bachelor of Science - Marketing
Illinois State University
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