Summary
Overview
Work History
Education
Skills
Timeline
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Max Hunger

Hillsboro,OR

Summary

Dynamic IT professional with extensive experience at ROI CX Solutions, excelling in hardware troubleshooting and system security. Proven track record in enhancing network performance and reducing downtime through proactive management and technical training. Adept at fostering collaboration and mentoring teams, ensuring seamless remote support and compliance with industry standards.

Overview

31
31
years of professional experience

Work History

IT Administrator

ROI CX Solutions
09.1999 - 08.2025
  • Assisted in troubleshooting hardware and software issues to ensure system functionality.
  • Monitored network performance and reported anomalies to senior staff.
  • Documented IT processes and procedures for internal reference.
  • Provided technical support to staff via helpdesk ticketing system.
  • Conducted routine maintenance on systems to enhance performance reliability.
  • Collaborated with team members to improve response times for service requests.
  • Learned and utilized various software tools for efficient IT operations.
  • Increased productivity by providing comprehensive technical training to employees on various hardware and software tools.
  • Reduced company downtime by proactively managing server backups and disaster recovery planning.
  • Achieved faster network connectivity by installing high-performance routers, switches, and access points.
  • Resolved critical incidents swiftly via remote assistance or on-site troubleshooting, ensuring minimal business disruption.
  • Improved overall network efficiency by implementing system upgrades, optimizing server settings, and troubleshooting issues.
  • Developed multi-site IT execution strategies, aligning work orders at 3 locations to effectively align available resources with historical service data.
  • Conducted regular audits of hardware inventory to ensure accurate tracking of assets throughout their lifecycle.
  • Led technical upgrade projects for clients by working and coordinating with consultants and developers for integrations.
  • Enabled remote work capabilities, setting up secure Virtual Private Network (VPN) access for all employees.
  • Streamlined network operations, deploying robust firewall configurations to enhance system security.
  • Strengthened regulatory compliance, ensuring IT practices align with industry standards and laws.
  • Installed and configured network printers and other peripheral devices.
  • Diagnosed and resolved hardware and software issues.
  • Diagnosed and executed resolution for network and server issues.

Network Manager

Pacificorp
04.1994 - 08.1999
  • Directed acquisition, installation and testing of network hardware.
  • Managed installation and configuration of desktop systems, ensuring compliance with organizational standards.
  • Mentored junior staff on troubleshooting techniques, fostering a culture of continuous improvement in support services.
  • Installed new or upgraded hardware and software and coordinated installation and follow-up with user to achieve customer satisfaction.
  • Configured hardware, devices, and software to set up work stations for employees.
  • Troubleshot potential problems and eliminated before issues escalated or cascaded.
  • Explained technical information in clear terms to promote better understanding for non-technical users.
  • Walked individuals through basic troubleshooting tasks.
  • Supported remote users, ensuring seamless access to network resources.
  • Collaborated with IT teams to deploy system updates, minimizing disruptions to users.
  • Created user accounts and assigned permissions.

Education

No Degree -

MCSE
Portland, OR

Skills

  • Hardware troubleshooting
  • System security
  • Remote support
  • Help desk management
  • Incident management
  • Permissions and Access control
  • Software management

Timeline

IT Administrator

ROI CX Solutions
09.1999 - 08.2025

Network Manager

Pacificorp
04.1994 - 08.1999

No Degree -

MCSE

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Max Hunger