Max Killian

Managed day-to-day operations efficiently, ensuring smooth workflow and timely completion of Additional responsibilities include:

• Business plan development and execution.
• Operations management
• Financial management
• Marketing management
• Employee acquisition and development
• Website and social media development and maintenance
• Store expansion after 18 months
• Technical support and continued maintenance.
• Managed day-to-day operations efficiently, ensuring smooth workflow and timely completion of tasks.

• While at Health Care Services Corporation (Blue Cross and Blue Shield) as the Service Delivery Manager (SDM), provided the necessary delivery leadership over the execution of the engagement
• Responsibilities included client facing activities, organizational creation, staffing and execution of the Ciber testing team, aligning to QA & Testing practice engagement goals, and driving continued growth and reliance on Ciber as a trusted advisor
• Developed the team from the initial 3 analysts to a team high of 42 onshore test analysts, 67 offshore test analysts with 10 test management professionals
• Facilitated and managed the growth of the revenue stream from an initial negative return to a peak forecast of over $3.9M annually increasing the gross profit margin from 14% to 38% during tenure with HC
• Met and exceeded all SOW defined Service Level Agreements (SLA's)

• Improved service quality, addressing client concerns promptly and professionally.
• Established a culture of continuous improvement, encouraging team members to share ideas for process enhancements.
• Optimized resource utilization, identifying opportunities for cost reduction and efficiency improvements.

• Company Overview: (Pepsi, Frito-Lay, Tropicana, Quaker Oats, Gatorade)
• While at PepsiCo I served in the capacity of manager through senior manager in various IT organizational initiatives including the North American and Mexico logistics suite of applications for the Enterprise Transportation Management (ETM) production support and development, SAP Logistics, Basis and Security Senior manager enterprise QA and testing organization
• Contract manager in support of 13 onshore and 26 offshore consulting resources (Infosys)
• Objective setting and career direction for 4 management direct reports and their 22 employees
• Responsible for release management and SAP integration
• Day to day production support of 12 enterprise logistics transportation applications
• Responsible for Enterprise Transportation Management (ETM) to SAP Integration

• Served as Senior IT and Operational Executive of the startup of this technology based company
• Was charged with engaging Fortune 500 companies and developing long term professional services contracts as well as developing the appropriate staff and organizations to support them
• Responsible for 41 million dollars of revenue generation over 6 years with an aggregate Gross Profit Margin of 57% (1998 to 2004)
• Managed a Global IT Organization supporting 12 customer care call centers in 9 countries worldwide
• Responsible for the Armas portfolio of accounts including Lucent Technologies Consumer Products, IBM Global Services and Sun Microsystems
• Supported a portfolio of 121 client server applications and associated global projects

• As the Senior IT Manager for the professional services organization of IBM, was charged with supporting the application development and support portfolios for Lucent Technologies Consumer Products and Philips Communications
• Provided managerial, administrative recruiting support for a staff of 120 resources in 6 states
• Supported a portfolio of 68 applications and 5 Lucent / Philips call centers including both client server and mainframe architectures and their related 700+ projects
• Managed expense and cost ratios to create an average Gross Profit Margin of 54%

• Senior IT Manager for the Information Systems development organizations of AT&T and subsequently for Lucent Technologies
• Was charged with supporting the Consumer Products and National Sales
• Managed the combined Information Systems resources and a 6.1-million-dollar budget, achieving and exceeding all organizational objectives

• IT Manager responsible for the design, code, test and implementation of AT&T CIO initiatives both at the AT&T headquarters in Parsippany, NJ and in the field in Dallas, TX
• Business Office Manager for AT&T Consumer Products Customer Care
• Managed a staff of 12 customer care associates
• Headquarters Staff Manager responsible for business analysis and systems enhancements