Max Orona
Restaurant Management, Hospitality Lead
Austin,TX
Summary
Dynamic worker with a strong work ethic and exceptional people skills. Proven track record in streamlining operations and implementing innovative strategies, resulting in increased customer engagement and loyalty. Committed to maintaining high cleanliness standards and fostering a positive team environment.
Overview
8
8
years of professional experience
Work History
Manager, Hospitality Lead
Bird Bird Biscuit
04.2021 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Contributed to the continuous improvement of hospitality operations by generating innovative ideas to “blow minds” and providing constructive feedback during team meetings.
- Enhanced guest satisfaction by resolving disputes, maintaining open lines of communication, and ensuring high quality service delivery while addressing their needs promptly.
- Provided exceptional hospitality by greeting customers warmly upon entry and assisting throughout their visit.
- Improved marketing to attract new customers and promote business.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Conducted regular training sessions for staff members on best practices in hospitality and customer service excellence.
- Actively sought feedback from guests to identify opportunities for improvement in hospitality offerings.
Co Founder
Ad Stride
05.2018 - Current
- Grew the customer base through targeted outreach and networking events.
- Streamlined operational processes for improved efficiency and cost reduction.
- Established foundational processes for business operations.
- Developed marketing materials and campaigns to boost brand awareness and customer engagement.
- Enhanced brand visibility by executing targeted marketing campaigns.
- Introduced innovative strategies for improving customer support systems, enhancing overall customer experience.
- Provided exceptional customer support, addressing questions and concerns with professionalism and empathy.
Education
Associate of Arts - History
Pasadena City College
Pasadena, California, CA06.2021
Skills
Exceptional hospitality
Strong work ethic and dependable
Critical communication
Friendly, positive attitude
Cleanliness standards
Task prioritization
High volume dining
Timeline
Manager, Hospitality Lead
Bird Bird Biscuit
04.2021 - Current
Co Founder
Ad Stride
05.2018 - Current
Associate of Arts - History
Pasadena City College