Max Peters
Summary
Innovative Researcher adept at developing probing questions, designing experiments and generating meaningful results. Experienced at identifying and incorporating new technologies and resources. Works effectively and collaboratively with teams and individuals.
Overview
19
19
years of professional experience
Work History
Associate User Researcher
Activision Blizzard
03.2017 - 01.2024
- Performed accurate quantitative analysis of targeted data research, collection and report preparation.
- Performed experiments and conducted research to improve gameplay and overall experience.
- Interpreted data analysis results to draw inferences and conclusions.
- Sorted data into well-organized formats and transformed into figures using Qualtrics, Tableau, and Premier Pro.
- Conducted Qualitative Interviews to analyze User Stories.
- Collaborated with interdisciplinary teams to conduct comprehensive studies and generate valuable insights.
- Worked as member of integrated project team in highly collaborative work environment.
- Conducted document review, organization and quality control of data acquisition to draw relevant conclusions and direct research activities.
Quality Assurance Analyst
Activision Blizzard
10.2008 - 03.2017
- Developed reports and materials for key stakeholders related to quality goals, progress and challenges.
- Managed a testing team to monitor Live Deployment across the entire company.
- Documented testing procedures for developers and future testing use.
- Managed defect tracking through JIRA, providing regular updates on bug status to stakeholders.
Specialist Game Master
Activision Blizzard
05.2005 - 10.2008
- Investigated and resolved customer inquiries and complaints quickly.
- Processed customer service orders promptly to increase customer satisfaction.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Education
Bachelor of Arts - Psychology
California State University, Long Beach
Long Beach, CASkills
- Qualitative and Quantitative Research
- Documentation And Reporting
- Data Synthesis
- Methodology Selection
- Digital Research Tools
- Delivering Presentations
- Data Analysis
- Experiment Design
- Behavioral Analysis
- User Testing
- Self-Driven and Motivated
- Critical Thinking
Accomplishments
- Documented and helped refine first time user experiences for multiple products which led to multiple improvements.
- Collaborated with team of 30+ in the development of Diablo 4.
- Achieved high player satisfaction and fun scores through effectively leveraging recurring seasonal surveys in Diablo 3.
Timeline
Associate User Researcher
Activision Blizzard
03.2017 - 01.2024
Quality Assurance Analyst
Activision Blizzard
10.2008 - 03.2017
Specialist Game Master
Activision Blizzard
05.2005 - 10.2008
Bachelor of Arts - Psychology
California State University, Long Beach