Max Pullano
Lansing,MI
Summary
- 6 years combined experience in corporate administrative roles
- 10+ years experience in customer service
Overview
12
12
years of professional experience
Work History
Commercial Lease Administrator
Eyde Development
Lansing, MI
11.2022 - Current
- Routed new commercial leases for executive, legal, and property management approval
- Created new lease files for commercial tenants, recording all data and paperwork in company database for each new tenant
- Accurately recorded over $5 million in tenant payments (cash, check, and ACH) and managed over 60 commercial tenant accounts for office and retail spaces
- Completed in-depth audits of tenant accounts to ensure accounting accuracy and reconcile errors
- Provided timely and friendly customer service to commercial tenants, clarifying lease details, payments, charges, paperwork, and processes over the phone, via email, and in-person
- Regularly tracked tenant delinquency and collected past-due and delinquent balances
Operations Administrator
DTN Management Company
Lansing, MI
07.2021 - 11.2022
- Completed day-to-day administrative duties of management team, including expense reports, filing, auditing, and various office tasks for five Area Directors and their DTN properties
- Scheduled, planned, and coordinated company-wide events throughout the year for 150-200 employees at local restaurants and event centers
- Planned and executed yearly $100,000+ furniture order with vendors to ensure proper payment and delivery at eight DTN apartment communities
- Managed payroll during annual apartment turnover by ensuring timely and accurate payments to 20+ local vendors, including cleaners, carpenters, and general contractors
Client Underwriting Specialist
Freedom Mortgage Wholesale
09.2020 - 07.2021
- Managed 400 to 800 email inquiries daily as customer care administrator to ensure exceptional client service and efficient internal communications
- Performed underwriting tasks as needed; completing insurance inspection orders, payoff requests, fraud interviews, and various time-sensitive processing tasks to keep volumes low and turn times quick
- Created reusable process guides to standardize customer service practices and assist with new employee training
- Collaborated regularly with management to improve underwriting pipeline, streamline customer service inbox, and maximize efficiency
Assistant Manager / Server / Bartender
Pizza House East Lansing
09.2014 - 09.2020
- Served as delivery route manager, bartender, server, and supervisor in fast-paced, 500-seat sports bar and upscale pizzeria
- Trained and oriented over 50 new hires in various back-of-house and front-of-house positions
- Developed multiple training manuals to aide with new employee onboarding in each role of the business
- Directly supervised 15 to 25 employees per shift including line cooks, delivery drivers, phone attendants, and support staff
- Ensured exceptional customer service and positive, energetic morale among team
Education
Bachelor of Arts - Communication
Michigan State University
East Lansing, MI05-2016
High School Diploma -
East Lansing High School
East Lansing, Michigan05-2011
Skills
- Customer Service
- Administrative Support
- New Employee Training
- Project Management
- Microsoft Excel
- Data Entry
- Property Management
- Accounts Receivable
- Serving and Sales
- Hospitality Management
Timeline
Commercial Lease Administrator
Eyde Development
11.2022 - Current
Operations Administrator
DTN Management Company
07.2021 - 11.2022
Client Underwriting Specialist
Freedom Mortgage Wholesale
09.2020 - 07.2021
Assistant Manager / Server / Bartender
Pizza House East Lansing
09.2014 - 09.2020
Bachelor of Arts - Communication
Michigan State University
High School Diploma -
East Lansing High School