Max Rocha
Friendswood
Overview
12
12
years of professional experience
Work History
Corporate Trainer
Wholesale Electric Supply Co. Of Houston
07.2012 - Current
- Collaborate with corporate management to identify company training needs and scheduling.
- Develop effective training manuals, modules and teaching aids.
- Assist with setting up workstations and ensuring full system access for new employees.
- Work with software development team on reported errors and bugs, and assist in deployment of release fixes.
- Optimize business operations through the development of custom automation tools and applications.
Inside Sales
Wholesale Electric Supply Co. Of Houston
07.2012 - 05.2022
- Answered customers' questions regarding products, prices and availability.
- Collected customer feedback and suggested process changes to exceed customer satisfaction goals.
- Conducted visits to collaborate with customers to better understand their product needs and recommend appropriate solutions.
- Collaborated with outside sales representatives, marketing and other departments to generate leads and close sales.
- Prepared and submitted reports to keep management informed of sales activities and progress.
Education
Bachelor of Science - Finance
University of Houston - Clear Lake
Houston, TX05.2011
Skills
- Employee Training
- Training and Education Development
- IT Systems Support
- System Documentation
- Automation Support for Daily Reports
- Python Programming Language
- Microsoft Power Platform
- MySQL
Accomplishments
Ironman Finisher
Timeline
Corporate Trainer
Wholesale Electric Supply Co. Of Houston
07.2012 - Current
Inside Sales
Wholesale Electric Supply Co. Of Houston
07.2012 - 05.2022
Bachelor of Science - Finance
University of Houston - Clear Lake
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