Techinical Analyst
Cowan Systems LLC
05.2023 - 08.2023
- Identified and resolved problems through root cause analysis and research.
- Performed system analysis, documentation, testing, implementation, and user support for platform transitions.
- Recommended process improvements to continually identify, analyze and fix constraints and challenges.
- Queried databases for information needed for report processing.
- Successfully resolved virtual machine-related issues by troubleshooting, implementing updates, optimizing configurations to ensure system stability and performance.
- Resolved 180 support tickets over a 9 week employment
