Summary
Overview
Work History
Education
Skills
Affiliations
Websites
Timeline
Generic

Paul Byars

Madison,AL

Summary

Computer Science student skilled at application development, testing and optimization. Excels at coordinating ground-up planning, programming and implementation for core modules. Maintains strong object-oriented and software architecture fundamentals. I am Logical Programmer trained to handle issues and remain level-headed. I can type quickly at 80 WPM, with the ability to think quickly on my feet and get my ideas out in a hasty manner. I work equally as well by myself and with others. I am a happy person with a great attitude every day and always look forward to learning something new.

Overview

8
8
years of professional experience

Work History

Help Desk Analyst - Tier 2

Hexagon
Huntsville, AL
07.2021 - Current
  • Assisted customers by troubleshooting and resolving technical problems.
  • Created new accounts, reset passwords, and configured access to servers and file management software for users.
  • Trained new employees on support processes, procedures, and knowledge base.
  • Maintained composure and patience in the face of difficult customer situations, applying de-escalation techniques and positive customer support.
  • Walked customers through the processes of installing software or hardware, and initial program startup procedures.
  • Tested the performance, functionality, and security of network systems, individual workstations, and peripheral devices.
  • Troubleshot daily IT desktop client issues, supporting multiple departments, and various offices.
  • Researched, documented, and escalated support cases to higher levels of support when unable to resolve issues using available resources.
  • Increased overall company performance through improved IT uptime and cost reductions.
  • Worked on the Software Development Team using JavaScript to build tools to increase workflow for our IT department.
  • Implemented an Agile framework using Scrum to coordinate daily tasks.
  • Served as back-up Team Lead for a group of supported contracts.
  • Tracked and documented the production of our team.
  • Trained new team members, and hosted meetings with contract leads to discuss metrics.
  • Created and edited knowledge articles to help our team members correctly resolve ongoing issues, both basic and advanced.

Cashier Team Lead

Walmart
Florence, AL
06.2019 - 07.2021
  • Applying proper tare procedures when ringing up scalable items to maintain accurate pricing.
  • Processsing efficient and accurate cash, check, debit, and credit card payments using Point-of-Sale system.
  • Answering questions about and demonstrated features of diverse merchandise to facilitate customer sales.
  • Resolving issues with cash registers, card scanners and printers.

Electronics Team Member

Target
Decatur, AL
03.2017 - 06.2019
  • Collaborated with team members to complete demanding projects under tight deadlines.
  • Reviewed finished products for quality and conformance to work orders, assigned grades and removed non-conforming pieces for recycling or correction.
  • Created and maintained production schedules based on employee productivity, company needs and seasonal plans.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.

Education

Bachelor of Science - Computer Science

University of North Alabama
Florence, AL
05.2021

Associate of Science - Computer And Information Sciences

Calhoun Community College
Tanner, AL
05.2018

Skills

  • Languages: Proficient in C, Python, Perl, HTML/CSS; Familiar with SQL, NodeJS, R, MATLAB, Assembly Language, TCP/UDP, Go, Lisp, Ruby, Javascript, Java, C, C#, Racket, Prolog, Swift
  • Operating Systems: Windows, Linux
  • Applications: Proficient with Microsoft Applications, DEV C, Visual Studio Code, Netbeans, Eclipse, Idle, Padre, Git, Active Directory, ServiceNow, Command Prompt, ServiceNow Knowledge Base

Affiliations

  • Worked on private projects including building and programming a custom NFC operated dead-bolt unlock for my apartment using an Arduino.
  • Participated in a group project for my Senior Software Engineering course where we developed the command line interface for a tutor-scheduling website that was developed for UNA.
  • Designed and built a snake game using neural networks that attempted to beat a human user's best score. Implemented using Python.
  • Dean's List at Calhoun (2015-2018)

Timeline

Help Desk Analyst - Tier 2

Hexagon
07.2021 - Current

Cashier Team Lead

Walmart
06.2019 - 07.2021

Electronics Team Member

Target
03.2017 - 06.2019

Bachelor of Science - Computer Science

University of North Alabama

Associate of Science - Computer And Information Sciences

Calhoun Community College

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Paul Byars