Max Roszkowski
Stow,OH
Summary
Dynamic and results-driven professional with a strong customer service focus, honed at Fishers Pub and Grill. Proven ability to enhance guest experiences through effective multitasking and upselling techniques. Skilled in training staff and implementing inventory management strategies, fostering a collaborative environment that boosts operational efficiency.
Overview
7
7
years of professional experience
Work History
Food Waiter
Fishers Pub and Grill
06.2025 - Current
- Delivered exceptional customer service by promptly attending to guests' needs and inquiries.
- Managed food orders efficiently, ensuring accuracy and timely delivery to tables.
- Collaborated with kitchen staff to communicate special dietary requests and modifications.
- Maintained cleanliness and organization of dining areas, enhancing overall guest experience.
- Trained new waitstaff on menu items, service standards, and restaurant procedures.
Department Manager
JOANN Fabrics and Crafts
10.2022 - 05.2025
- Oversaw daily store operations, ensuring compliance with company policies and procedures.
- Trained and mentored team members, fostering a collaborative work environment.
- Implemented inventory management strategies to optimize stock levels and reduce waste.
- Developed merchandising plans that enhanced product visibility and improved customer experience.
Shift Leader
Coldstone Creamy
03.2019 - 07.2022
- Supervised daily operations, ensuring efficient service and customer satisfaction.
- Trained and mentored new team members on product preparation and customer interaction.
- Implemented process improvements, enhancing workflow efficiency during peak hours.
- Managed inventory levels, coordinating orders to maintain stock availability.
- Collaborated with management to enhance promotional strategies and boost sales performance.
- Trained new employees and delegated daily tasks and responsibilities.
Education
High School Diploma -
Stow Munroe Falls High School
Stow, OHBachelor of Science - Aeronautical Engineering And Physics
Kent State University
Kent, Ohio, OH05-2026
Skills
- Strong multitasking
- Customer service focus
- Cleanliness
- Professional appearance
- Item promotion
- Tableside service
- Upselling techniques
Timeline
Food Waiter
Fishers Pub and Grill
06.2025 - Current
Department Manager
JOANN Fabrics and Crafts
10.2022 - 05.2025
Shift Leader
Coldstone Creamy
03.2019 - 07.2022
High School Diploma -
Stow Munroe Falls High School
Bachelor of Science - Aeronautical Engineering And Physics
Kent State University