Max Ruegsegger
Kalamazoo,MI
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Experienced with managing customer inquiries and delivering consistent support. Utilizes effective communication and problem-solving skills to resolve issues efficiently. Track record of maintaining high satisfaction levels through empathetic and responsive service.
Overview
4
4
years of professional experience
Work History
Retail: Seasonal
Spirit Halloween
Kalamazoo, MI
10.2025 - 11.2025
- Delivered excellent customer service by greeting guests, answering questions, and resolving concerns promptly.
- Operated the cash register and POS system accurately, managing transactions efficiently.
- Proven ability to learn quickly and adapt to new situations.
- Consolidated and organized to fit customer needs and demands.
- Worked effectively in fast-paced environments.
Customer Service Associate
Jimmy Johns
Kalamazoo, MI
11.2021 - 01.2025
- Prepared and served food/drinks to order, following special requests and allergies.
- Maintained clean, safe, and organized workspaces while monitoring food quality and freshness.
- Restocked supplies, rotated stock, and prevented spoilage through proper storage.
- Supported teammates during peak hours; cross-trained in multiple roles to ensure smooth operations.
- Trained new staff on food safety, handling, and customer service practices.
- Collaborated with team members to improve workflow and reduce service times.
- Utilized point-of-sale systems for processing transactions and managing sales reports.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Education
Biology
Kalamazoo Valley Community College
Kalamazoo, MI04-2028
High School Diploma -
Loy Norrix High School
Kalamazoo, MI06-2023
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Attention to detail
- Flexible and adaptable
- Critical thinking
Timeline
Retail: Seasonal
Spirit Halloween
10.2025 - 11.2025
Customer Service Associate
Jimmy Johns
11.2021 - 01.2025
Biology
Kalamazoo Valley Community College
High School Diploma -
Loy Norrix High School