Max Silverman
Chicago,Illinois
Summary
Professional with proven track record in managing diverse projects and delivering high-impact results. Known for exceptional problem-solving skills and ability to work seamlessly with cross-functional teams. Reliable and adaptable, consistently aligning with evolving business needs while maintaining strong focus on achieving results.
Overview
6
6
years of professional experience
Work History
Senior Associate – Health Transformation (Provider Revenue Cycle)
PwC
Chicago, IL
07.2023 - Current
- Revamped health system’s cash management processes by directing team to develop automated workflow and reporting tools, which increased daily cash posting by 35% and creating future business opportunities
- Designed strategy and coordinated 4-month testing program to ensure readiness for health system’s new EHR installation, managing 100+ analysts to complete six testing activities and remediate critical system deficiencies
- Created IT incident dashboard and leveraged insights to guide leadership prioritization strategies, boosting ticket resolution rate by 30% and mitigating patient-facing impacts during key 3-week period post-EHR go-live
- Evaluated health system’s front-end revenue cycle operations, uncovering ~$400K in potential yearly revenue improvement, and constructed strategic roadmap to drive process optimization and remediate performance gaps
- Collaborated with cross-functional teams to design operating model and simultaneously managed hiring and hardware workstreams, enabling rapid implementation of health system’s pre-service center within three months
Experienced Associate – Health Transformation (Provider Revenue Cycle)
PwC
Chicago, IL
01.2022 - 07.2023
- Analyzed outsourcing vendor’s financial performance to identify $30M in annual improvement opportunity and facilitated leadership workshops to secure buy-in for 11 prioritized initiatives addressing operational gaps
- Performed market-based assessment of outsourcing vendor’s technology infrastructure and delivered strategic roadmap to enable $700K in annual cost savings and achieved synergies through system rationalization
- Developed financial model to support business case for fully outsourcing $4B health system’s revenue cycle operations and advised executives on payment terms, which were directly adopted in finalized vendor contract
- Led pilot of risk management program across disparate teams for outsourcing vendor by partnering with leadership to establish risk frameworks, escalation forums, and tracking tools, resulting in full program adoption
Healthcare Analyst – Revenue Cycle
Huron Consulting Group
Chicago, IL
10.2020 - 01.2022
- Designed curriculum and conducted 15+ training sessions on workflow tool usage for 200+ revenue cycle staff, effectively onboarding new employees and facilitating seamless adoption of system enhancements
- Coordinated with revenue cycle leaders and analysts to identify and configure 12+ workflow tool enhancements, which enabled process optimization and streamlined communications for health system’s billing department
Education
Bachelor of Science - Economic Consulting, Business Analytics
Kelley School of Business, Indiana University
Bloomington, IN05-2020
Timeline
Senior Associate – Health Transformation (Provider Revenue Cycle)
PwC
07.2023 - Current
Experienced Associate – Health Transformation (Provider Revenue Cycle)
PwC
01.2022 - 07.2023
Healthcare Analyst – Revenue Cycle
Huron Consulting Group
10.2020 - 01.2022
Bachelor of Science - Economic Consulting, Business Analytics
Kelley School of Business, Indiana University