Stefanie Brylow
Greenfield,WI
Summary
Reliable, forward-thinking Leader demonstrating high level of ownership and initiative. Motivational and organizational leader focused on coaching and mentoring to maximize employee engagement and empower them to be extraordinary leaders and team members. Possessing exceptional work ethic and outstanding problem-solving abilities. Ability to build and nurture productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments.
Overview
26
26
years of professional experience
Work History
Manager Clinical Transformation and Revenue Cycle
Ascension Ventures
Milwaukee, WI
04.2018 - Current
- Guided teams through periods of organizational change and crisis, exhibiting strong leadership capabilities. Demonstrated ability to remain calm and professional in stressful circumstances.
- Enhanced team performance through coaching, mentoring, and training. Evaluated individual skillsets and assigned tasks for optimal operational efficiency.
- Analyzed customer feedback data to develop action plans for improving services offered.
- Developed and tracked key metrics to measure success and uncover areas of advancement.
- Successfully implemented process changes that resulted in improved operational efficiency.
- Developed and implemented strategic plans to achieve company objectives.
- Coordinated cross-departmental projects for timely and successful completion.
- Mediated and resolved conflicts between employees to promote effective resolutions.
Supervisor Clinical Transformation & Prior Auth
Ascension
Milwaukee, WI
05.2016 - 04.2018
- Directed and supervised team of 8 employees in daily operations.
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
- Managed all aspects of the interview, hiring, onboarding, and training processes for new staff.
- Created new strategies for improving clinical end user satisfaction within the Ascension Medical Group community.
- Scheduled and led weekly team discussions to ensure alignment on upcoming tasks and project timelines.
- Collaborated with other departments and teams to coordinate workflow processes across the organization.
- Established new standards for delivering exceptional customer service.
- Established processes to ensure efficient workflow throughout the organization.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Acted as a liaison between upper management and staff, facilitating open communication.
- Identified areas for improvement, narrowing focus for decision-makers in making necessary changes. Facilitated transition of work to revenue cycle partners.
Clinic Application Support/EHR Design Cons
Ascension
Milwaukee, WI
02.2009 - 05.2016
- Developed training curriculum and refresher training curriculum for several audiences.
- Trained new associates in the department on how to be a CAST member.
- Trained new clinicians, associates and leaders on EMR and other applications.
- Provided ongoing support to clinicians and associates working in AMG clinics. This support included optimization of workflows, recommendations of functionality enhancements to better support the work they were doing and collating feedback to be presented to our clinical and clinician user groups for feedback, input and standardization.
- Led several practices through transition from paper charts to EMR or EMR to EMR as they joined the Ascension Medical Group.
Clinic/Hospital EHR Process Analyst
Ascension Ventures
Milwaukee, WI
04.2007 - 02.2009
- Gathered and documented current state processes in order to facilitate future state conversations with clinical and clinician user groups
- Acted as a liaison between end users and application analysts building the EMR in order to ensure standardized workflows
- Participated in testing: planning, script development, testing execution, test resolution
- Assisted training team to develop and validate training curriculum
- Delivered training to end users
- On site support during go live as clinics transitioned from paper charts to EMR
Customer Service/Accts Receivable/Claims Adjuster
Ascension Ventures
Milwaukee, WI
10.1998 - 04.2007
- Employed by Third Party Administrator, Horizon Medical & Claims Management
- Assisted patients to understand how their claims were processed, why they owed the balance, explained their benefits and eligibility
- Collaborated with Ascension hospital and clinic CS representatives to resolve customer issues
- Collaborated closely with Physician Relations, Prior Auth/Referrals, Claims and Risk departments to ensure complete knowledge and understanding of the plans, benefits and how they applied to claims processing
- Performed manual claims adjustments resulting in payment to service providers
Education
Associate of Arts - General
Bethany Lutheran College
Man, WV06-1996
High School Diploma -
Wisconsin Lutheran High School
Wauwatosa06-1994
Skills
- Proven and effective leader of multiple high functioning, highly productive teams
- Cross team collaboration
- Project Management
- Complex Problem-Solving
- Servant leadership
- Confident decision making
Affiliations
- Greenfield High School Athletic Booster Club Secretary and Board Member
- Victory Alive music team member
References
References available upon request.
Timeline
Manager Clinical Transformation and Revenue Cycle
Ascension Ventures
04.2018 - Current
Supervisor Clinical Transformation & Prior Auth
Ascension
05.2016 - 04.2018
Clinic Application Support/EHR Design Cons
Ascension
02.2009 - 05.2016
Clinic/Hospital EHR Process Analyst
Ascension Ventures
04.2007 - 02.2009
Customer Service/Accts Receivable/Claims Adjuster
Ascension Ventures
10.1998 - 04.2007
Associate of Arts - General
Bethany Lutheran College
High School Diploma -
Wisconsin Lutheran High School
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