Max Sperling
Agoura Hills,CA
Summary
At K1 Speed, I excelled in ensuring safety and delivering exceptional customer service, mastering both equipment inspection and guest relations. My proactive approach to resolving complaints and emergencies significantly enhanced customer satisfaction and operational efficiency, showcasing my ability to lead and maintain high standards.
Overview
1
1
year of professional experience
Work History
Track Operator
K1 Speed
Thousand Oaks , CA
03.2024 - Current
- I ensured that all safety protocols were followed while working around the track.
- I handled guest inquiries and resolved complaints regarding ride experiences.
- I managed queues and the flow of guests, maintaining order and efficiency.
- I excelled at delivering a high level of customer service through prompt issue resolution, and dynamic attention to detail.
- I responded promptly to emergency situations, such as mechanical breakdowns or accidents.
- I provided exceptional customer service by addressing complaints in a timely manner, and resolving issues quickly and effectively.
- I delivered a crucial briefing of safety information to guests, and checked the machinery before starting the rides.
- I coordinated with maintenance teams for regular servicing and critical repairs.
- I managed time effectively to ensure tasks were completed on schedule, and deadlines were met.
- I built relationships with members and guests, and created a welcoming and warm environment that promoted future visits.
- I served guests with an enthusiastic, helpful demeanor to promote positive, memorable experiences.
- I maintained the cleanliness of the facility by sweeping the floors, wiping down the counters, and removing the trash.
- I trained new track operators on operational procedures and safety practices.
- I promoted high customer satisfaction by resolving problems with knowledgeable, and friendly service.
Education
Some College (No Degree) - Mechanical Engineering
Santa Barbra City College
Santa Barbara, CASkills
- Customer service
- Cleanliness and organization
- Equipment inspection
- Guest relations
- Safety monitoring
- Operation and control
References
References available upon request.
Timeline
Track Operator
K1 Speed
03.2024 - Current
Some College (No Degree) - Mechanical Engineering
Santa Barbra City College
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