Max Ivan Tijerina
Edinburg,TX
Summary
Bilingual customer service agent with over4 years of experience delivering innovative solutions in both English and Spanish. Known for thinking outside the box and approaching challenges with a creative, solution-driven mindset. During the gap between positions, I honed my ability to adapt quickly to new environments, further developing my problem-solving skills. Committed to exceeding customer expectations by providing tailored support in high-pressure situations, and ready to bring a fresh perspective to a customer-focused team.
Overview
11
11
years of professional experience
Work History
Bilingual Agent
TTEC (Progressive Account)
08.2024 - Current
- Provide bilingual customer support (English and Spanish) for Progressive clients, ensuring a seamless and positive experience
- Think creatively to solve customer challenges and offer personalized solutions, consistently exceeding performance targets
- Build rapport with customers, fostering loyalty and enhancing satisfaction scores
- Effectively use CRM tools to manage customer data and track interactions
- Maintain professionalism and a cheerful demeanor even under pressure, handling complex cases with ease
Travel Youth Care Worker
MVM Inc.
06.2022 - 02.2023
- Safely transported unaccompanied minors and families across the country, ensuring comfort, security, and a seamless journey
- Provided care for children and teenagers, many of whom spoke only Spanish and Maya dialects, maintaining a positive and reassuring environment
- Managed transfer adoption and guardianship paperwork, ensuring accurate completion and timely processing
- Maintained detailed communication with supervising authorities, reporting progress and handling any incidents with care
Bilingual Agent
TTEC (Bank of America Account)
01.2014 - 01.2015
- Delivered exceptional bilingual customer service to Bank of America clients, focusing on timely issue resolution and clear communication
- Assisted customers with banking products and account inquiries, providing expert support in both English and Spanish
- Ensured customer satisfaction by maintaining professionalism and accuracy in all interactions
Education
Fine Arts Education
University of Texas Rio Grande Valley
Edinburg, TXundefined
Johnny G. Economedes High School
Edinburg, TX01.2011
Skills
- Bilingual proficiency (English and Spanish)
- Customer service excellence and problem-solving
- Strong technology proficiency and quick adaptability
- Proficient in Microsoft Office Suite (Word, Excel, PowerPoint), Google Workspace, and other essential office programs
- Empathetic and genuinely cares about helping others
- Motivated, cheerful, and professional demeanor
- Conflict resolution and de-escalation expertise
- Proficient in CRM systems (eg, Salesforce, Zendesk)
- Time management and multitasking
- Team-oriented with leadership potential
- Detail-oriented and committed to accuracy
- Strong work ethic and dedication
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Bilingual Agent
TTEC (Progressive Account)
08.2024 - Current
Travel Youth Care Worker
MVM Inc.
06.2022 - 02.2023
Bilingual Agent
TTEC (Bank of America Account)
01.2014 - 01.2015
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Johnny G. Economedes High School
Fine Arts Education
University of Texas Rio Grande Valley
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