Max Wilson
Las Vegas,NV
Summary
A dedicated Case Management Leader and experienced Home Healthcare professional. I bring over 4 years of experience navigating the operational side of home healthcare case management services to deliver compassionate, patient-centered care to ensure every patient receives the care they need.
I have experience in overseeing a multidisciplinary team, streamlining care coordination processes, and ensuring patient satisfaction by providing excellent patient care to ensure my patients have the greatest possible quality of life while in the comfort of their own home. I thrive on building strong partnerships between patients, providers, and community resources.
I am driven by a commitment to humility, empathy, advocacy, respect, teamwork, and continuous improvement.
Overview
8
8
years of professional experience
Work History
Care Team Lead
Giving Home Healthcare
Las Vegas, Nevada
07.2024 - Current
- Manage my own personal case load, while also managing my care team's caseload of 200+ patients, and manage a team of 5+ employees.
- Supervises a team that works alongside interdisciplinary home healthcare provides/caregivers to provider top tier home healthcare services and ensure great quality of life for our patients.
- Understand the ins and outs of the Energy Employee Occupational Illness Compensation Program Act (EEOICPA) and remains knowledgeable on the program so I can assist patients when they have questions about their benefits through the Department of Labor.
- Reviews letters of medical necessity for patients Plan of Care and Durable Medical Equipment to ensure our patients are receiving the proper level of care, and ensuring they have the proper medical equipment in their home to improve their quality of life, and ensure their safety.
- Facilitates weekly team meetings to review upcoming patient appointments, and discuss patient needs with our other departments.
- Attends weekly leadership meeting and presents team metrics to upper management team, and provides insight to develop SOPs and improve company processes.
- Audits and interprets multiple reports on our company EMR, Salesforce, to ensure team’s tasks are being completed properly, and in a timely manner.
- Acts as a float to my team, and fills in wherever necessary
- Manages daily operations and prioritizes work across teams.
- Provides leadership during times of organizational change or crisis situations.
- Completes day-to-day duties accurately and efficiently.
- Contributes innovative ideas and solutions to enhance team performance and outcomes.
- Supervises daily operations and delegates tasks across frontline staff
- Trains new team members on procedures, safety, and job expectations
- Monitors work quality and corrects errors during shift activities
- Resolves employee concerns and escalates issues to management
Organizer Genius Coach
Giving Home Healthcare
Las Vegas, NV
04.2024 - 07.2024
- Trained all new hire organizer specialists and be a coach for all current organizer specialists.
- Facilitated monthly meetings with all organizer specialists to improve workflows, streamline processes, and bring any concerns to our monthly Genius Coach meetings.
- Required me to be an expert in ASANA, and was referred to for coaching opportunities with other employees for assistance using ASANA to better their day-to-day workflow
Notes Processor
Giving Home Healthcare
Las Vegas, Nevada
11.2022 - 04.2024
- Receive and quality check daily progress notes from skilled nurses and home health aides every week for patient vitals, total hours worked, and caregiver observations to ensure they were properly documented, in a timely manner, to drop to our billing department.
- Responsible for maintaining Nevada compliance with our Personal Care Attendant (PCA) program by ensuring bimonthly Supervisory Visits were completed in the homes, and completing monthly Target Case Management Notes to provide to our patients’ physicians.
- Ensured compliance with all applicable regulations, laws, and guidelines.
Amazon Driver
Amazon
Las Vegas, NV
06.2022 - 11.2022
- Delivered Amazon packages along assigned routes using route guidance and delivery app.
- Loaded delivery van with Amazon parcels and organized stops for efficient delivery sequence.
- Inspected vehicle before shifts to confirm safe operation and required equipment.
- Scanned Amazon shipments at pickup and drop-off points for accurate tracking.
- Followed Amazon safety procedures while driving, parking, and handling packages.
- Drove vehicles safely, obeying traffic laws and transportation procedures to avoid accidents.
Lawn Technician
TruGreen
Waukesha, Wisconsin
03.2020 - 06.2022
- Applied TruGreen lawn treatments for fertilization, weed control, and pest management.
- Drove assigned route and serviced residential lawns using company standards.
- Mixed and loaded treatment products following safety and label instructions.
- Maintained application equipment, hoses, and spray systems for daily service.
- Communicated service details and lawn care recommendations with customers.
- Documented completed treatments and route activity using company reporting tools.
Lot Attendant
Umansky Toyota
Milwaukee, Wisconsin
11.2018 - 03.2020
- Organized Toyota sales lot and service drive for daily vehicle movement.
- Parked customer vehicles safely and retrieved keys for dealership guests.
- Shuttled vehicles between service bays, wash area, and storage spaces.
- Assisted sales staff with vehicle staging for test drives and deliveries.
- Guided newer attendants on dealership parking procedures and customer service.
Education
High School Diploma -
Wauwatosa East High School
Wauwatosa, WI06-2018
Skills
- EMR reporting
- Salesforce auditing
- EEOICPA compliance
- Care coordination
- Medical necessity review
- Caseload management
- Home health compliance
- SOP development
- Team supervision
- Leadership communication
- Problem solving
- Attention to detail
- Conflict resolution
- Team coaching
- Task delegation
- Strategic planning
- Performance monitoring
- Relationship building
- Change management
- Coaching and mentoring
- Operations management
- Employee training
- Customer focus
- Client communication
- Employee evaluation
- Employee engagement
- Performance improvement
- Diversity and inclusion
- Deadline management
- Staff training
- Team building
- Client support
- Expectation setting
- Documentation and reporting
- Teamwork and collaboration
- Leadership
- Team Check-ins
- People management
Timeline
Care Team Lead
Giving Home Healthcare
07.2024 - Current
Organizer Genius Coach
Giving Home Healthcare
04.2024 - 07.2024
Notes Processor
Giving Home Healthcare
11.2022 - 04.2024
Amazon Driver
Amazon
06.2022 - 11.2022
Lawn Technician
TruGreen
03.2020 - 06.2022
Lot Attendant
Umansky Toyota
11.2018 - 03.2020
High School Diploma -
Wauwatosa East High School