Max Arjona
Fort Collins,CO
Summary
Technical training professional with proven ability to develop and deliver effective training programs. Known for enhancing client performance through clear communication and practical instruction. Reliable team player, adaptable to changing needs, and committed to achieving results.
Overview
8
8
years of professional experience
Work History
ADAS Technical Trainer
Autel US
08.2024 - Current
- Provided training and equipment installation to end-user clients
- Stayed up-to-date with industry trends, attending conferences and webinars to ensure relevant information was incorporated into training materials.
- Worked with video production team and developed new training content in various distribution channels.
- Acted as second-tier technical resource for helpdesk and assisted with answering technical questions.
- Delivered train-the-trainer sessions to empower internal subject matter experts to lead future training initiatives.
- Blended traditional learning approaches with existing and new technologies and used variety of learning tools to create and deliver learning programs that produced results.
Autoglass Installer
Safelite Autoglass
03.2021 - 09.2023
- Communicated with diverse clients, build rapport and loyal customers with excellent installation quality
- Provided clients with a level of customer service exceeding expectations on all levels
- Met various client needs in terms of flexibility of service and extra services
- Worked with teammates in various positions to ensuring clients are served in a timely fashion in a manner that exceeds all expectations
- Installed windshields, side and back glass in a variety of vehicles and environments
- Maintained a clean and safe work environment throughout the installs on process
- Utilized specialized tools and techniques to ensure a secure and safe installation that meets all safety requirements and client standards
- Trained new technicians especially in nonstandard situations to ensure their ability to deliver quality service regardless of uncontrollable circumstances
- Handled vast arrays of administrative tasks as needed to fill in for a lack of desk staff and management
- Delivered prompt, reliable service for clients by completing installations within designated timeframes.
Pipelayer
Garney
06.2020 - 01.2021
- Worked together with the pipelaying team to complete deliverables to client specifications within the given timeline in a safe, cost effective manner
- Operated a variety of tools in largely variable environments and conditions in a safe, efficient manner
- Inspected and ensured that installations are up to engineer specifications
- Reduced project delays by promptly identifying and resolving issues with pipe alignment and connections.
- Assembled and installed underground pipe, fittings, and valves of various sizes.
Tour Guide
SK Horses
05.2017 - 10.2020
- Provideed an excellent experience on horseback riding through Rocky Mountain National Park while ensuring the safety of the clients as well as the horses
- Maintained grounds and cared for horses and equipment
- Worked collaboratively with team members to develop innovative strategies for improving overall tour quality and visitor satisfaction.
- Built personal relationships with guests to promote positive experiences.
- Received numerous positive reviews from clients, reflecting strong communication skills and in-depth knowledge of tour subjects.
Education
Bachelor of Science - Equine Science
Colorado State University
Fort Collins, CO05.2020
Skills
- Product demos
- Maintenance
- Power tools
- Hand tools
- Process Improvement
- Quality Assurance
- Adas
- Adas calibration
- Auto Glass Repair
- Training evaluation
- Adaptability to change
- Assessment skills
- Creativity and innovation
- Coaching and mentoring
- Learning strategies
- Facilities Management
- Product Development
- Sales
- Upselling
- Customer service
- CRM software
- Negotiation
- Leadership
- Automotive repair
- Administrative experience
- Account management
- Marketing
- Analysis skills
- Time management
- Outside sales
- Microsoft Office Suite
- Research
- Project management
- Computer literacy
- Training & development
- Conflict management
Timeline
ADAS Technical Trainer
Autel US
08.2024 - Current
Autoglass Installer
Safelite Autoglass
03.2021 - 09.2023
Pipelayer
Garney
06.2020 - 01.2021
Tour Guide
SK Horses
05.2017 - 10.2020
Bachelor of Science - Equine Science
Colorado State University
Similar Profiles
Betty KaneBetty Kane
Data Manager at Autel North AmericaData Manager at Autel North America
Azucena Reyes OlmedoAzucena Reyes Olmedo
Amazon Returns at AutelAmazon Returns at Autel
HAIYAN LUHAIYAN LU
HR Manager at Shenzhen Autel Technology Co., LtdHR Manager at Shenzhen Autel Technology Co., Ltd