Maxene Capuyan
Indianapolis,IN
Summary
Dynamic and results-driven professional with extensive experience in phlebotomy and customer service, notably with Sonic Healthcare. Excelled in enhancing patient care and streamlining specimen processing, achieving a high accuracy level in labeling and tracking. Skilled in multitasking and proficient in Microsoft Office, demonstrating a commitment to efficiency and compassionate client interactions.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Phlebotomist/Receptionist
Sonic Healthcare
Indianapolis, IN
10.2022 - Current
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
- Centrifuged blood samples as outlined in clinical protocols.
Telephone Operator
Davidson Hotels & Resorts
Indianapolis, IN
09.2024 - 09.2024
- Assisted colleagues with achieving task requirements, aiding team productivity and performance.
- Maintained detailed customer call and inquiry logs for performance monitoring.
- Maintained accurate records of calls placed and received.
- Reduced call waiting times by efficiently managing high call volumes and utilizing effective multitasking techniques.
Phlebotomist Technician
Quest Diagnostics
Indianapolis, IN
09.2019 - 09.2024
- Spoke with patient to gather information for lab records, reduce fear, or anxiety and optimize cooperation.
- Continuously updated phlebotomy knowledge through professional development courses, ensuring best practices were upheld.
- Upheld HIPAA compliance through careful management of confidential patient records and lab results.
Customer Service Representative
McDonald's
Indianapolis, IN
05.2016 - 05.2018
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
Nursing - Healthcare
Ivy Tech Community College
Indianapolis, IN04.2028
Certificate - Healthcare
Indiana Phlebotomy Specialist
Indianapolis, IN05.2020
Highschool - Highschool
University of Cebu
Philippines05.2014
Skills
bartending
customer service
microsoft (word, excel, powerpoint)
phlebotomy
multitasking
Certification
• Certified Phlebotomy Technician
• Certificate of Completion in Bartending/Mixology
Languages
Tagalog, English
Full Professional
Timeline
Telephone Operator
Davidson Hotels & Resorts
09.2024 - 09.2024
Phlebotomist/Receptionist
Sonic Healthcare
10.2022 - Current
Phlebotomist Technician
Quest Diagnostics
09.2019 - 09.2024
Customer Service Representative
McDonald's
05.2016 - 05.2018
Nursing - Healthcare
Ivy Tech Community College
Certificate - Healthcare
Indiana Phlebotomy Specialist
Highschool - Highschool
University of Cebu