MAXI BAIRD
Amelia,OH
Summary
Certified phlebotomist with outpatient laboratory experience in patient registration, venipuncture, capillary collection, and specimen handling. Brings careful patient identification, accurate documentation, Epic registration, and Altera sample loading while supporting HIPAA compliance, infection prevention, and clear communication with patients and lab staff.
Overview
1
1
Certification
11
11
years of professional experience
Work History
Phlebotomist
The Christ Hospital Outpatient Lab
07.2026 - Current
- Perform venipuncture and capillary blood collection while prioritizing patient safety and comfort.
- Confirm patient identity, follow the correct order of draw, and accurately label specimens at collection.
- Followed infection prevention, sharps safety, HIPAA, and quality-control procedures while effectively communicating with patients and laboratory staff.
- Prepared and handled specimens per laboratory procedures, ensuring compliance with transport and processing requirements.
- Loaded collected specimens into Altera for timely laboratory processing.
- Register patients and verify demographic and order information in the Epic system.
Inventory / Operational Support
Anthem Inc.
Mason, OH
02.2020 - 03.2026
- Monitored workflows, documented processes, and implemented improvements to ensure operational compliance.
- Tracked data, conducted accuracy checks, and reported findings to enhance project outcomes.
- Collaborated with team and leadership to reinforce policies and resolve workflow issues, minimizing errors.
Customer Service & Claims Specialist
Anthem / Elevance Health
Mason, OH
09.2019 - 02.2020
- Processed Medicare claims, addressed benefit inquiries, clarified coverage questions, and verified eligibility information following CMS guidance.
- Communicated complex benefit information clearly and professionally to ensure members understood their coverage options.
- Evaluated coordination of benefits, documented findings, and escalated potential claims discrepancies for resolution.
- Protected sensitive member information under HIPAA and internal compliance standards while meeting quality and audit expectations.
Benefits Administrator
Macy's Inc.
Springdale, OH
05.2016 - 02.2019
- Processed family-status changes and benefits-related requests for associates at Macy's and Bloomingdale's, ensuring accurate benefits administration.
- Completed data queries and payroll deduction adjustments to support benefits administration.
- Assisted with annual enrollment, W-2 inquiries, and new-hire training while conducting Salesforce testing prior to system conversion.
Call Center HR / Benefits Representative
Macy's Corporate Services
Springdale, OH
11.2015 - 05.2016
- Resolved employee inquiries regarding benefits, retirement, paid time off, and related policies, ensuring clarity and compliance.
- Documented inquiries and resolutions in ICMHR and Salesforce, maintaining accurate records for future reference.
- Coordinated with cross-functional teams to address complex issues, enhancing overall service delivery.
Education
GED -
Newport High School
Newport, KY01-1996
Skills
- Venipuncture
- Capillary collection
- Order of draw
- Patient identification
- Specimen labeling and handling
- Epic registration
- Altera sample loading
- Infection control
- Data accuracy
- HIPAA compliance
- Medical terminology
- Patient communication
Certification
- Certificate of Technical Studies, Phlebotomy | Imagination Training Hub — Cincinnati, OH | Jun 2026
- Phlebotomist Certification
Timeline
Phlebotomist
The Christ Hospital Outpatient Lab
07.2026 - Current
Inventory / Operational Support
Anthem Inc.
02.2020 - 03.2026
Customer Service & Claims Specialist
Anthem / Elevance Health
09.2019 - 02.2020
Benefits Administrator
Macy's Inc.
05.2016 - 02.2019
Call Center HR / Benefits Representative
Macy's Corporate Services
11.2015 - 05.2016
GED -
Newport High School