Maxime Desir
Hollywood,FL
Summary
"Dynamic and results-driven healthcare professional with extensive knowledge in patient care and healthcare operations. Proven track record in optimizing operational efficiency, and driving quality improvement initiatives. Adept at strategic planning, regulatory compliance, and fostering collaborative environments to achieve organizational goals. Passionate about improving patient outcomes and implementing innovative solutions in the rapidly evolving healthcare landscape. Seeking to leverage leadership skills and expertise in a management role to contribute to the success of a forward-thinking healthcare organization."
Overview
3
3
years of professional experience
1
1
Certification
Work History
Team Lead
Memorial Health Care System - Primary Care
Hallandale , FL
11.2023 - Current
- Developed strategies to increase team productivity and improve customer service levels.
- Supported the manager in developing plans for future projects, initiatives and objectives.
- Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
- Ensured compliance with company policies and procedures throughout the team.
- Trained new staff in relevant processes and procedures.
- Assisted the manager in setting achievable goals for the team while monitoring progress towards them.
- Resolved escalated customer complaints or queries promptly and efficiently.
- Assigned projects and distributed tasks to team members as per area of expertise.
- Assisted in interviewing and evaluating new team member candidates, contributing to the selection of high-performing individuals aligned with team goals and organizational culture.
Interim Practice Manager
Memorial Health Care System - Primary Care
Aventura , FL
05.2024 - 07.2024
- Provided leadership and guidance to the medical team in order to meet goals and objectives.
- Participated in strategic planning initiatives aimed at developing long-term goals for the practice's growth and success.
- Conducted regular meetings with staff to discuss operational issues and ensure proper communication among the team.
- Ordered supplies needed and kept tabs on inventory levels.
- Analyzed data from various sources to identify trends or opportunities for improvement within the practice.
- Resolved escalated customer service issues in a timely manner while maintaining a high level of professionalism.
Medical Assistant
Memorial Healthcare System - Primary Care
Hallandale , FL
01.2022 - 11.2023
- Provide comprehensive patient care, including patient intake, vital sign assessments, and medical history documentation.
- Administer injections, conduct EKGs and point of care testings, and prepare patient for medical procedures.
- Demonstrate excellent communication skills with patients, providing clear explanations of treatment plans and medication instructions.
- Act as a point of contact between physicians, medical assistants, and staff to coordinate patient care.
- Supervise and train new medical assistants, ensuring they follow established best practices and maintain high standards of care.
- Contribute to continuous quality improvement initiatives, identifying areas for process enhancement and suggesting improvements.
- Assist with scheduling and changing appointments
- Handle patient calls, messages, and requests
Emergency Medical Technician (Externship)
Tamarac Fire Rescue Station 41
Tamarac , FL
05.2021 - 08.2021
- Responded quickly to emergency calls, assessed the situation and provided appropriate treatment for illnesses or injuries.
- Performed basic life support procedures such as cardiopulmonary resuscitation and automated external defibrillation.
- Provided on-scene treatments such as administering oxygen therapy and splinting fractures.
- Monitored patient status during transport ensuring safety at all times.
- Communicated effectively with crew members to provide high quality patient care.
Education
Associate of Arts - Nursing
Broward College
Hollywood, FL09-2024
Certificate - Emergency Medical Technician
City College - Fort Lauderdale
Fort Lauderdale, FL09.2021
High School Diploma -
South Broward High School
Hollywood, FL07.2020
Skills
- Patient care and assessment
- Emergency medical assessment and treatment
- Medical procedures
- Proficient in Epic (EMR)
- Strong interpersonal and communication skills
- Ability to work effectively in high-stress situations
- Administrative and organizational skills
- Patient Flow Management
- Medical Terminology
- Joint Commission Readiness
- Patient Registration
- Patient Check In/Out
- Phlebotomy
- Payment Collection
- Inventory Management
- Insurance Verification
- Clinical Documentation
- Team management and supervision
- Customer Service
- Complex Problem-Solving
Languages
English
Native/ Bilingual
Haitian Creole
Native/ Bilingual
Spanish
Professional
French
Limited
Certification
- Licensed Emergency Medical Technician
- Basic Life support (BLS)
Timeline
Interim Practice Manager
Memorial Health Care System - Primary Care
05.2024 - 07.2024
Team Lead
Memorial Health Care System - Primary Care
11.2023 - Current
Medical Assistant
Memorial Healthcare System - Primary Care
01.2022 - 11.2023
Emergency Medical Technician (Externship)
Tamarac Fire Rescue Station 41
05.2021 - 08.2021
Associate of Arts - Nursing
Broward College
Certificate - Emergency Medical Technician
City College - Fort Lauderdale
High School Diploma -
South Broward High School
- Licensed Emergency Medical Technician
- Basic Life support (BLS)
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