Maximilian Schachteli
Orlando,FL
Summary
Customer-focused Customer Associate known for high productivity and efficiency in task completion. Specialize in effective communication, problem-solving, and time management skills. Excel in environments requiring strong interpersonal abilities, active listening, and empathy to enhance customer satisfaction and loyalty.
Overview
8
8
years of professional experience
Work History
Pool Cleaner
Self-employeed
Orlando, FL
10.2021 - Current
- Cleaned and maintained pool filter systems, pumps, and chlorinators on a daily basis.
- Scrubbed walls, steps and other surfaces with brushes and cleaning solutions as needed.
Store Manager
Leslie's Pool Supplies
Orlando, FL
02.2019 - 10.2021
- Established customer service standards and monitored staff compliance.
- Resolved customer complaints in a timely manner.
- Ensured compliance with safety regulations and company policies.
- Created weekly work schedules for store personnel.
Assistant Manager
Leslie's Pool Supplies
Orlando, FL
10.2018 - 02.2019
- Ensured compliance with safety regulations and company policies.
- Communicated regularly with customers to gain insights into their needs.
Customer Associate
Leslie's Pool Supply
Orlando, FL
10.2016 - 10.2018
- Greeted customers upon arrival and provided assistance with inquiries.
- Assisted customers in finding the right product to fit their needs.
Education
Associate of Arts -
Johnson & Wales University
Miami, FL01-2016
Skills
- Goal-Oriented
- Complaint Handling
- Needs Assessment
- De-Escalation Techniques
- Refunds processing
- Direct Sales
- Customer Service
- Order Processing
- Merchandise upselling
- Account Management
- Multitasking
- Sales and Upselling
- Retail Marketing
Languages
German
Limited
Timeline
Pool Cleaner
Self-employeed
10.2021 - Current
Store Manager
Leslie's Pool Supplies
02.2019 - 10.2021
Assistant Manager
Leslie's Pool Supplies
10.2018 - 02.2019
Customer Associate
Leslie's Pool Supply
10.2016 - 10.2018
Associate of Arts -
Johnson & Wales University
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