Maximo Gomez
Allentown,PA
Summary
Energetic inbound and outbound telemarketer with over 10 years in a fast paced customer service and call centers
environment. Personable and professional under pressure. Skilled in exceeding company goals and expectations.
Excellent communication, problem solving and time management skills
Overview
9
9
years of professional experience
Work History
Customer Service and Retention Specialist
RRH Energy Services
04.2021 - Current
- Retained consumers of electricity and gas supply through sales tools and techniques.
- Build rapport, listen, and manage customer complaints and concerns in a professional manner.
- Consistently improve customer satisfaction through expert resolution of billing inquires and concerns.
- Provided good customer service, to existing customers and prospects.
Senior Customer Service Representative
RPA Energy
09.2016 - 12.2020
- Retain consumers of electricity and gas supply through sales tools and techniques.
- Build rapport, listened, and managed customer complaints and concerns in a professional manner.
- Consistently improved customer satisfaction through expert resolution of billing inquires and concerns.
- Met company weekly, monthly, and quarterly quotas.
Euromoney Institutional Investor
Telephone Researcher
05.2015 - 05.2016
- Contacted and qualified professional individuals worldwide to participate in a research study for different industry sectors.
- Exceeded sales 90%-%100 of 2012-2014 sales quota.
- Inputted data in to company's data base system.
- Provided good customer service.
Education
Associate of Applied Science - Hospitality Management And Culinary Arts
Monroe Colege
The Bronx, NY04.2006
Skills
- Bilingual ; English and Spanish
- Good communication and
interpersonal skills - Adaptive team player
- Sharp problem solver
- Self motivated and team oriented
- Computers; Microsoft Word,
Powerpoint and Excel - Top Sales Performer
- Remote Work
Timeline
Customer Service and Retention Specialist
RRH Energy Services
04.2021 - Current
Senior Customer Service Representative
RPA Energy
09.2016 - 12.2020
Euromoney Institutional Investor
Telephone Researcher
05.2015 - 05.2016
Associate of Applied Science - Hospitality Management And Culinary Arts
Monroe Colege