Summary
Overview
Work History
Education
Skills
Timeline
Generic

Maxine Mctizic

Frisco,TX

Summary

14 years of experience in Enterprise Software Development as an Associate DIR, Program Manager PM, Product Manager, Business Analyst Consultant working with cross-functional teams focusing on customer satisfaction. Product analysis, including conducting interviews and market research with clients/stakeholders, preparing project Roadmap, Functional Specification documents, Process Flow, Use Cases and Workflow Documents. Experience in Agile and Waterfall methodologies, including writing user stories, creating data flow diagrams/workflows based on customer input, writing use cases and UI specifications. Project Management/Co -ordination activities across onsite and offshore teams (EMEA/APAC) to provide a “single” face to the customer for all design, implementation & support-related tasks. Issue detection, management, and prioritization, including providing documentation and feedback to the technical team for resolution. Excellent verbal and communication skills to communicate with diverse groups - executives, clients, and technical experts.

Overview

7
7
years of professional experience

Work History

Consultant - Sr. Technical PM

Bank of America
10.2021 - 09.2023
  • Managed BOFA IT & Enterprise Software Digital Marketing Projects with in the Marketing department and implemented CRM, Linux platform, API connect, DB2, JAVA integration banking financial domain platforms development projects within the entire project lifecycle utilizing Waterfall and Agile methodologies
  • Responsible for overseeing the entire development process of a project from initiation to completion
  • Collaborated with BOFA Product stakeholders and Delivery team members, setting, and managing expectations, and ensuring timely delivery of results
  • Implemented BOFA projects, coordinated and assists with project activities through all project phases, project planning, execution, communication, financial management and issues/risk mitigation.

Sr. Project Manager

Verizon Wireless Business Solutions
Basking Ridge, NJ
10.2020 - 10.2021
  • Managed VZW Large Scale Projects ServiceNow Digital Process Changes & SAP HR Resource Management Data Migration Cloud Rollout implementation projects for Data Governance LOB & Network Infrastructure development project & portfolio assists project teams in the Agile- LBA processes including, ideation, product development, and delivery release phases, whereas developing product vision and strategies product business case strategy and manage change with the right governance frame
  • The function and role span the organization and, as a result, requires strong engagement with relevant teams
  • Develop and maintain a deep understanding of our business processes, changes, customer needs, and industry trends to drive the development of our Service Now Salesforce platform.

Sr. Project Manager

Red Hat, INC
09.2020 - 12.2020
  • Coordinated Hackfest’s events through managing event resources, dependencies for success, documentation, communication, and being the point of contact for escalations
  • Initiated process of curating and launching product release artifacts, i.e., videos, podcasts, within the Red Hat Online Partner Enablement Network Design (OPEN) framework
  • Develop Vendor training documentation for new product training
  • Gathered artifact information from other teams, i.e., schedule of events, deliverables, etc.

Sr. Project Manager Consultant

PSCU INC
Tampa, Fl
03.2020 - 09.2020
  • Managed Project Management portfolio, which includes leading various highly complex projects within assigned program; Infrastructure Payment Platform domain debit & credit cards, Network Design planning, serve as lead on projects and programs involving multiple project management staff
  • Met with business unit leadership and various stakeholders to review and determine program/project requirements, and necessary specifications, plans for testing, support, and training, and established timeline and budget.

Sr. Technical Cyber Security Project Manager Consultant

BNSF Railroad
Fort Worth, TX
01.2019 - 04.2019
  • Managed SAP Sales force, ServiceNow ERP project Portfolio integration projects for the LOB Network Design Cyber Security Identity products, Customer Management, and Access Management infrastructure, MAF, SDLC, Mobile platform projects, starting with assistance with the continuation of Multi -Factor Authentication across the organization, which includes strong change enablement and communication across the organization, strong organization/planning capabilities and risk mitigation and remediation skills
  • Developed & managed project plans & weekly status calls.

Sr. Technical Program Manager Consultant

Verizon Wireless
Irving, TX
06.2018 - 12.2018
  • Managed Program Project Portfolio for the Development Operation teams and supports account programs and products as assigned (multiple) as delivery releases in Waterfall & Scrum Agile environment, working with program owner to manage the EPR ServiceNow and Network System & Data Migrations projects delivery of Network Design code and test coordinate with user groups to support UAT, Penetration Testing ensuring blockers and bugs are quickly resolved, Data Conversion projects
  • Define and maintain prioritized work queue (backlog) and high-level sequence/schedule (release management)

Sr. Agile Project Manager

Bank of America
Plano, TX
12.2016 - 12.2017
  • Managed program project management duties for Bank of America Global Information Security (GIS) to initiate, payment platforms domain debit & credit fraud implementation and assist in project implementation, cost analysis, resource planning, etc
  • Using MS project and excel to create project plans in MS Project., develop WBS and critical path for GIS projects, Project Charter
  • Assist with CIO teams on remediating their open file shares
  • Gather business requirements and create business documentation.

Education

Leadership Management Computer Science -

Texas A & M Commerce Online
01.2024

PM Certificate -

PMBOK Training-Collin County Community College
01.2017

Certificate -

Tampa, Fl
01.2014

Certificate -

ITIL Service NOW
01.2005

SMU School of Networking Engineering
01.2001

BIS Computer Science Engineering -

USF

Certificate -

Agile SCRUM SAFE

Skills

  • SAP, Mercury Interactive -Win-Runner, Test Director, Quick Test Pro, Rational Team-Test, SAP TAO, SQA Robot, Remedy, Crystal Reports, SQL, PSQL, TOAD
  • PMBOK, MS Project 98/2K and Viso, MS Project Server 2003 Plainview, DOORS, Clarity PPM- NIKU (Portfolio/Project Management Module), Nintex Forms, Visio Ent, PMI –Standards and Practices, Agile-SCRUM, Rational (RUP), Agile XP, (ISO), Shared Serv BPO Intl Standards, ABS Benchmark WBS, SEPG and Visio, Documentum, Source Safe, Confluence, SharePoint Portal, VMP, SCM, B360 catalog

Timeline

Consultant - Sr. Technical PM

Bank of America
10.2021 - 09.2023

Sr. Project Manager

Verizon Wireless Business Solutions
10.2020 - 10.2021

Sr. Project Manager

Red Hat, INC
09.2020 - 12.2020

Sr. Project Manager Consultant

PSCU INC
03.2020 - 09.2020

Sr. Technical Cyber Security Project Manager Consultant

BNSF Railroad
01.2019 - 04.2019

Sr. Technical Program Manager Consultant

Verizon Wireless
06.2018 - 12.2018

Sr. Agile Project Manager

Bank of America
12.2016 - 12.2017

Leadership Management Computer Science -

Texas A & M Commerce Online

PM Certificate -

PMBOK Training-Collin County Community College

Certificate -

Tampa, Fl

Certificate -

ITIL Service NOW

SMU School of Networking Engineering

BIS Computer Science Engineering -

USF

Certificate -

Agile SCRUM SAFE

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