MAXINE MEBANE
Lindenwold,NJ
Summary
Driven by excellence:
Adaptable and proactive individual with over 7 years of experience in guest services and youth advocacy. Skilled in customer service, training, and teamwork, consistently enhancing service delivery and guest satisfaction.
Dynamic concierge professional known for exceptional guest services and effective problem-solving. Experienced in training staff and managing operations, ensuring a welcoming environment while driving service excellence.
Overview
9
9
years of professional experience
Work History
CONCIERGE MINISTRY
BBC of NJ
Lindenwold, NJ
09.2016 - Current
- Provided exceptional guest services, ensuring satisfaction and addressing inquiries promptly.
- Trained new staff on concierge protocols, improving service delivery consistency.
- Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
- Provided exceptional customer service, addressing guest inquiries and resolving issues promptly.
- Managed concierge desk operations, ensuring a welcoming environment for all guests during peak hours.
- Implemented solutions for guest issues, resulting in enhanced service recovery processes.
YOUTH AVOCATE
YAP (Youth Advocate Program)
Woodbury Heights, NJ
09.2017 - 02.2019
- Advocated for youth needs through personalized support and resource navigation.
- Developed individualized care plans in collaboration with families and community services.
- Facilitated workshops to educate youth on life skills and community resources.
- Collaborated with multidisciplinary teams to coordinate comprehensive service delivery.
- Enhanced youth engagement by implementing innovative programs and activities tailored to their interests.
Education
Associate of Science - Business Administration
PIERCE COLLEGE
PHILADELPHIA, PASkills
- Highly adaptable
- Strong work ethic
- Excellent multitasking
- Guest services
- Telephone etiquette
- Team player mentality
- Proactive attitude
- Effective problem solving
- Customer service
Timeline
YOUTH AVOCATE
YAP (Youth Advocate Program)
09.2017 - 02.2019
CONCIERGE MINISTRY
BBC of NJ
09.2016 - Current
Associate of Science - Business Administration
PIERCE COLLEGE