Maxine Monterville
Clearwater,FL
Summary
Dedicated hospitality professional with strong customer service and effective problem-solving skills. Committed to enhancing guest experiences through personalized service and proactive issue resolution.
Reliable and proactive member with over seven years in hospitality. Skilled in managing guest inquiries, enhancing satisfaction, and streamlining operations. Eager to contribute to a dynamic team focused on exceptional guest experiences.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
2011
2011
years of professional experience
Work History
Front Desk Member Services Server
Inn of the Five Graces
Santa Fe, NM
01.2003 - 12.2010
- Managed guest inquiries, providing exceptional service and personalized recommendations.
- Coordinated transportation arrangements, ensuring seamless travel experiences for guests.
- Oversaw daily operations, streamlining processes to enhance front desk efficiency.
- Developed relationships with local vendors, securing exclusive offers for guests.
- Resolved complex guest issues promptly, maintaining high standards of hospitality excellence.
- Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
- Maintained front desk's concierge book to provide visitors with access to relevant local information.
- Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
- Maximized guest satisfaction by promptly addressing concerns and resolving issues.
- Greeted guests upon arrival and offered directions to key amenities to cultivate quality hotel experiences.
- Maintained detailed knowledge of local attractions, events, and services to better assist guests in making informed decisions.
- Enhanced guest experience by providing personalized recommendations for dining and entertainment.
- Enhanced guest loyalty by recognizing and celebrating repeat guests' visits.
- Greeted guests upon arrival by providing warm welcome.
- Provided each guest with list of resort's upcoming activities and events upon check-in to enhance stays.
- Collaborated with kitchen staff to ensure timely food preparation and presentation.
- Managed customer orders accurately, ensuring consistency in food and beverage quality.
- Served food and beverages promptly with focused attention to customer needs.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
X-Ray Technologist
Verizon Medical Clinic
Boston, MA
1965 - 1997
- Operated advanced radiographic equipment to perform high-quality X-ray imaging.
- Ensured patient safety by adhering to radiation protection protocols and guidelines.
- Collaborated with radiologists to determine appropriate imaging techniques and procedures.
- Maintained accurate patient records and imaging documentation in compliance with regulations.
- Implemented quality assurance measures, enhancing image clarity and diagnostic value.
- Developed efficient workflows, reducing patient wait times while maintaining service quality.
- Provided compassionate patient care, facilitating comfort during imaging examinations.
- Provided compassionate support to patients experiencing anxiety or discomfort during procedures.
- Completed x-rays safely by correctly using shielding equipment following OSHA requirements.
- Reduced radiation exposure risks by strictly adhering to safety protocols and guidelines during X-ray procedures.
- Enhanced patient care by accurately positioning patients and adjusting equipment for optimal imaging results.
- Documented patient data and histories and updated charts with current information.
- Enhanced departmental productivity levels by maintaining an organized work area conducive to efficient workflow management.
- Maintained up-to-date knowledge of industry advancements through continuous professional development activities.
- Maintained examination rooms and restocked medical and radiologic supplies.
Education
Some College (No Degree) - XRay
Albany Medical School Radiology
Albany NY06-1965
Skills
- Customer service
- Highly adaptable
- Strong work ethic
- Effective problem solving
- Hospitality
- Guest experiences
- Reliable punctuality
- Teamwork and collaboration
- Cleanliness standards
- Safe food handling
- Food safety practices
- Dining area maintenance
- Positive and friendly attitude
- Willing to learn
- Responsible and trustworthy
- Guest engagement
Timeline
Front Desk Member Services Server
Inn of the Five Graces
01.2003 - 12.2010
X-Ray Technologist
Verizon Medical Clinic
1965 - 1997
Some College (No Degree) - XRay
Albany Medical School Radiology