MEGAN OSTROW
Portland,US
Summary
Resourceful Customer Representative known for high productivity and efficiently completing tasks. Specialize in effective communication, problem-solving, and time management skills. Excel in active listening, empathy, and adaptability to provide exceptional customer service.
Overview
14
14
years of professional experience
2009
2009
years of post-secondary education
Work History
Member Services - Front desk engagement
Multnomah Athletic Club
Portland, OR
07.2022 - Current
- Delivered exceptional concierge services, enhancing member experiences and fostering community-oriented atmosphere.
- Built strong relationships with members, increasing community engagement.
- Monitored club areas via CCTV, addressed safety issues to ensure secure environment.
- In emergencies, promptly contact emergency services and collaborate with club staff to ensure a swift response and safe environment for all members.
Shipment Freight Processor/Sales Support
J. Crew Group, Inc
Portland, OR
01.2018 - 01.2019
- Managed inventory and processed shipments to enhance customer satisfaction and uphold store standards.
- Inspected products for quality and ensured compliance with packaging standards.
- Operated warehouse equipment to facilitate safe and effective loading and unloading.
- Inspected merchandise for quality assurance before distribution to retail locations.
- Processed incoming freight efficiently to maintain inventory flow.
Child Care Specialist / Customer Service
IKEA GROUP
Portland, OR
01.2014 - 01.2018
- Created safe and engaging environment for children, encouraging repeat visits.
- Streamlined stock management processes, enhancing store atmosphere for visitors.
- Exhibited patience and compassion in managing challenging behaviors, promoting positive interactions.
Merchandising Specialist and Recovery Support Team
MACY'S
Portland, OR
01.2012 - 01.2014
- Merchandising and Floor Standards: Managed and enhanced customer experience.
- Managed seasonal merchandise transitions to align with retail marketing campaigns.
- Sales Staff Training: Improved efficiency and knowledge of inventory.
- Stockroom Organization: Implemented a new system for quicker restocking.
Education
BS - Communication Studies
Portland State University
Portland, ORSkills
- Front desk operations
- Customer Engagement
- Customer Service
- Visitor Assistance
- Conflict Management
- Problem solving
- Communication skills
- Teamwork
- Patience and empathy
- Safety Monitoring
Timeline
Member Services - Front desk engagement
Multnomah Athletic Club
07.2022 - Current
Shipment Freight Processor/Sales Support
J. Crew Group, Inc
01.2018 - 01.2019
Child Care Specialist / Customer Service
IKEA GROUP
01.2014 - 01.2018
Merchandising Specialist and Recovery Support Team
MACY'S
01.2012 - 01.2014
BS - Communication Studies
Portland State University