AUDREY HANNON
Portland,OR
Summary
Dedicated Front Desk Associate with extensive experience in customer service and front desk operations. Skilled in greeting members, addressing inquiries, and resolving issues to enhance member experiences. Proven ability to maintain a clean and organized front desk while effectively managing administrative tasks. Passionate about health and fitness and committed to creating a positive atmosphere for all members.
Overview
9
9
years of professional experience
Work History
Front Desk Receptionist
Red Lion Hotels
10.2023 - 12.2024
- Enthusiastically greeted guests and managed check-in and check-out processes.
- Provided exceptional customer service and resolved guest inquiries promptly.
- Maintained organization and cleanliness of the front desk area to enhance guest experience.
Assistant Store Manager
Acme Technical Services
02.2021 - 11.2023
- Assisted in daily operations to ensure customer satisfaction.
- Trained new staff on operational procedures enhancing service quality.
- Coordinated team schedules optimizing coverage during peak hours.
Hotel Management Trainee
Holiday Inn Hotel Sandton
03.2016 - 04.2023
- Coordinated daily operations to enhance guest satisfaction.
- Assisted in managing front desk functions and ensuring efficient service delivery.
- Supported event planning efforts and maintained compliance with service standards.
Education
High School Diploma -
CARROLL HIGH SCHOOL
MONROE,LA09.2000
Bachelor of Science - Nursing Education
Carrington College
Portland, OR02-2026
Skills
- Customer service
- Issue resolution
- Front desk operations
- Team building expertise
- Customer service focus
- Greeting and seating clients
- Policy enforcement
- Multitasking and organization
- Safety guidelines
- Verbal and written communication
- OSHA requirements
- First Aid/CPR
- Blueprints and specifications
Timeline
Front Desk Receptionist
Red Lion Hotels
10.2023 - 12.2024
Assistant Store Manager
Acme Technical Services
02.2021 - 11.2023
Hotel Management Trainee
Holiday Inn Hotel Sandton
03.2016 - 04.2023
High School Diploma -
CARROLL HIGH SCHOOL
Bachelor of Science - Nursing Education
Carrington College