Maxine Rubert
Santa Ana,CA
Summary
Looking to expand my knowledge and assist my fellows in a fast-paced environment. To work with an energetic group of people who are appreciative of each other, and the work accomplished. Reliable, trustworthy, and dedicated to my team and while providing the highest quality to the community. Being a skilled professional ready to excel in leadership role with focus on results-driven performance. Proven ability to streamline operations and foster team collaboration to achieve organizational goals. Known for reliability and adaptability in meeting changing demands while maintaining high standards.
Overview
2027
2027
years of professional experience
Work History
Supervisor Processing/intake Technical Support
Quest Diagnostics
San Juan Capistrano, CA
05.2025 - Current
- Team of 20+, processing over 100,000 samples weekly
- Deliveries to departments promptly decreasing turnaround time of testing
- Investigate discrepancies of samples MIA
- Oversee at least three yearly projects pertaining to improving processes, patient and client satisfaction, while boosting volume.
- Oversaw daily operations to ensure adherence to quality standards and protocols.
- Trained and mentored staff on laboratory procedures and safety regulations.
- Streamlined workflow processes to enhance efficiency and reduce turnaround times.
- Conducted performance evaluations to assess employee development and identify training needs.
- Implemented quality control measures to maintain accuracy in diagnostic testing results.
- Collaborated with cross-functional teams to improve operational excellence initiatives.
- Managed inventory systems to ensure adequate supplies for laboratory operations.
- Developed standard operating procedures to optimize staff performance and compliance.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Established team priorities, maintained schedules and monitored performance.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
Laboratory Technician
Quest Diagnostics
San Juan Capistrano, CA
09.2023 - Current
- Conducted routine laboratory tests to ensure accurate diagnostic results.
- Operated and maintained laboratory equipment, ensuring optimal functionality and safety standards.
- Prepared samples for analysis, adhering to strict protocols and quality control measures.
- Collaborated with team members to streamline testing processes, enhancing overall efficiency.
- Documented test results meticulously, supporting data integrity and compliance with regulations.
- Assisted in training new staff on laboratory procedures and safety guidelines.
- Cleaned and sterilized tools and equipment to maximize purity of specimens.
- Monitored inventory levels of lab supplies, facilitating timely reordering to prevent shortages.
- Performed testing and quality control using approved laboratory procedures and instrumentation.
- Maintained documentation on tests performed in lab.
- Performed routine lab and department maintenance to keep area clean and orderly.
- Trained new associates in laboratory procedures and standards.
Support Service Manager
Hoag Presbyterian Memorial Hospital
Newport Beach, CA
08.2019 - 05.2022
- Developed, reviewed, and revised departmental standards of operating procedures that provided directions for clinical laboratory support functions
- Managed and coordinated team meetings that resulted in workflow and communication efficiency
- Directed operations of outpatient laboratory, overseeing scheduling, research study coordination and provided quality patient care
- Managed team of 20+ consisting of non-licensed lab assistants, CPTs and billing processes
- Organized staffing aspects such as personnel selection, placement, orientation, performance evaluation, termination, and reorganization
- Prepared and monitored laboratory regulatory compliance with State, Medicare, CLIA and CAP
- Led cross-functional teams to enhance operational efficiency and service delivery.
- Developed and implemented training programs for support staff to improve patient care standards.
- Conducted regular performance evaluations to identify areas for improvement and professional development.
- Implemented process improvements to reduce response times and increase issue resolution rates.
- Managed vendor contracts, optimizing resource allocation and cost savings.
- Oversaw employee training programs, increasing staff competence and improving overall performance metrics.
- Collaborated with cross-functional teams on projects aimed at improving overall customer experience within the organization.
Laboratory Assistant Lead
Hoag Presbyterian Memorial Hospital
- Maintained and managed various professional lab equipment, entered reference laboratory reports, and prepared all specimens for analysis accordingly
- Implemented an effective process for recording laboratory test data, reducing documentation time by 47% per week
- Assisted in training new employees and created an instruction guide that improved probationary performance
- Helped generate and implement procedures to increase productivity including monthly quality assurance
- Followed HIPAA policies and regulations to maintain patient confidentiality
Laboratory Assistant I-III
Hoag Presbyterian Memorial Hospital
- Provided accurate communication to physicians and hospital staff regarding proper ordering and requirements of clinical and pathology laboratory testing
- Reviewed laboratory orders daily to ensure all information provided are inputted accurately
- Aided the laboratory department in preparing specimens for testing by accessioning patient samples, locating and placing the specimen on appropriate instruments, thus increasing number of results generated per day
- Obtained demographics, billing and insurance information from clients or patients necessary to process the lab orders accordingly
- Performed molecular test billing verification and auditing that contributed to accurate coding and proper submission of claims
- Coordinated pathology case consultations and subpoenas by efficiently gathering necessary documents, communicating the request with physicians, pathologist, hospital staff leading to minimal delay in patient care
Nurse Staffing Coordinator
Hoag Presbyterian Memorial Hospital
- Communicated verbally with contract nurses regarding admissions, hospitalizations, discharging expirations and occurrences
- Reviewed and revised scheduling guidelines in conjunction with nursing leadership according to department policies and hospital standards
- Monitored shift duties, performance and developed assignments, ensuring accurate and efficient patient care boosting 50% of patient satisfaction
- Reported and maintained department and overtime usage enabling cost-efficient analysis
- Created an efficient shift handover process which improved continuity of care between nursing shifts.
Front office assistant/Patient care coordinator
Hoag Presbyterian Memorial Hospital
02.2012 - 07.2023
- Scheduled patients via phone/walk-in/checking out
- Facilitated patient coordination for CPAP and supplies with provided business partners and DME suppliers
- Monitored and maintained record management, ensuring all necessary documents were effectively uploaded and essentially quickly retrievable
- Maximizes the LIS system, strong in computer fundamentals (EPIC super user)
- Support Service Manager
- Developed, reviewed, and revised departmental standards of operating procedures that provided directions for clinical laboratory support functions
- Managed and coordinated team meetings that resulted in workflow and communication efficiency
- Directed operations of outpatient laboratory, overseeing scheduling, research study coordination and provided quality patient care
- Managed team of 20+ consisting of non-licensed lab assistants, CPTs and billing processes
- Organized staffing aspects such as personnel selection, placement, orientation, performance evaluation, termination, and reorganization
- Prepared and monitored laboratory regulatory compliance with State, Medicare, CLIA and CAP Laboratory Assistant Lead
- Maintained and managed various professional lab equipment, entered reference laboratory reports, and prepared all specimens for analysis accordingly
- Implemented an effective process for recording laboratory test data, reducing documentation time by 47% per week
- Assisted in training new employees and created an instruction guide that improved probationary performance
- Helped generate and implement procedures to increase productivity including monthly quality assurance
- Followed HIPAA policies and regulations to maintain patient confidentiality
- Laboratory Assistant I-III
- Provided accurate communication to physicians and hospital staff regarding proper ordering and requirements of clinical and pathology laboratory testing
- Reviewed laboratory orders daily to ensure all information provided are inputted accurately
- Aided the laboratory department in preparing specimens for testing by accessioning patient samples, locating and placing the specimen on appropriate instruments, thus increasing number of results generated per day
- Obtained demographics, billing and insurance information from clients or patients necessary to process the lab orders accordingly
- Performed molecular test billing verification and auditing that contributed to accurate coding and proper submission of claims
- Coordinated pathology case consultations and subpoenas by efficiently gathering necessary documents, communicating the request with physicians, pathologist, hospital staff leading to minimal delay in patient care Nurse Staffing Coordinator
- Communicated verbally with contract nurses regarding admissions, hospitalizations, discharging expirations and occurrences
- Reviewed and revised scheduling guidelines in conjunction with nursing leadership according to department policies and hospital standards
- Monitored shift duties, performance and developed assignments, ensuring accurate and efficient patient care boosting 50% of patient satisfaction
- Reported and maintained department and overtime usage enabling cost-efficient analysis
Front office assistant/Patient care coordinator
Hoag Presbyterian Memorial Hospital
02.2012 - 07.2023
- Scheduled patients via phone/walk-in/checking out
- Facilitated patient coordination for CPAP and supplies with provided business partners and DME suppliers
- Monitored and maintained record management, ensuring all necessary documents were effectively uploaded and essentially quickly retrievable
- Maximizes the LIS system, strong in computer fundamentals (EPIC super user)
Education
Associate of Science - Healthcare Management
Santa Ana College
Skills
- Affinity EHR system
- Chartmaxx EHR system
- Epic Beaker EHR system
- Sunquest LIS
- Medical Billing
- Medical Coding
- Microsoft office
- Goal oriented
- Customer service
- Staff management
- Attention to detail
- Processes and procedures
- Process improvement
Timeline
Supervisor Processing/intake Technical Support
Quest Diagnostics
05.2025 - Current
Laboratory Technician
Quest Diagnostics
09.2023 - Current
Support Service Manager
Hoag Presbyterian Memorial Hospital
08.2019 - 05.2022
Front office assistant/Patient care coordinator
Hoag Presbyterian Memorial Hospital
02.2012 - 07.2023
Front office assistant/Patient care coordinator
Hoag Presbyterian Memorial Hospital
02.2012 - 07.2023
Laboratory Assistant Lead
Hoag Presbyterian Memorial Hospital
Laboratory Assistant I-III
Hoag Presbyterian Memorial Hospital
Nurse Staffing Coordinator
Hoag Presbyterian Memorial Hospital
Associate of Science - Healthcare Management
Santa Ana College