Maxine Soukkoth
Anchorage,AK
Summary
Reliable business professional with experience in project management, process improvement and financial analysis with a proven track record of successfully streamlining business operations and reducing costs. Adept at analyzing data to identify trends and developing strategies to improve efficiency and establishing positive relationships with carriers and representatives through communication and coordination skills. Competent in route planning and shipment method determination. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
11
11
years of professional experience
Work History
SERVICE DELIVERY SPECIALIST II
Alaska communications
11.2012 - Current
- Provide expert knowledge to Sales and Service Associates I-III, Dispatch, Client Account Manager, Tech Support and Repair regarding work orders
- Evaluation of equipment and software
- Analyze proposals and marketing strategies
- Training new individuals to the team and assisting in knowledge development in order processing
- Completing all workloads without supervision
- Scheduling Installations
- Business Product Knowledge
- Eleven years of experience with Telecommunications company working in variety of Residential and Business service positions including preparing and implementing orders
- Ability to mentor, coach individuals and team members
- Demonstrating personal leadership skills
- Managing Local Number Portability requests
- De-escalating consumer issues
- Assisting in creating training documents and job aids.
- Analyzed load-related documentation and completed and accurate records.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Collected, arranged, and input information into database system.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Evaluated customer needs and feedback to drive product and service improvements.
- Gathered, organized and input information into digital database.
- Educated staff on organizational mission and goals to help employees achieve success.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Frequently inspected production area to verify proper service operation.
- Conducted regular reviews of operations and identified areas for improvement.
- Developed effective improvement plans in alignment with goals and specifications.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Generated reports detailing findings and recommendations.
- Developed and updated tracking spreadsheets for process monitoring and reporting.
- Maintained database systems to track and analyze operational data.
92Y Unit Supply Specialist
Alaska Army National Guard
12.2013 - Current
- Responded to critical supply chain issues and devised contingency solutions to mitigate supply chain risk or inbound or outbound logistics disruptions.
- Coordinated and administered logistics actions to support property transactions and accountability programs.
- Analyzed and applied benchmarking, cost and value chain analysis and supply chain analysis.
- Served as first-line supervisor and integrated supply chief and held and maintained top-secret clearance.
- Assisted in logistical training, issued property and shipped and received assets.
- Analyzed equipment needs my unit to procure required inventory and supplies.
- Reported property accountability data using Standard Property Book System-R (SPBSR).
- Maintained proper inventory controls and eliminated workflow gaps to balance projected demands with on-hand supplies.
- Closely monitored material readiness of high-priority units.
- Reviewed supply policies, plans and procedures to resolve issues impacting logistics operations and supply accountability.
- Evaluated supply policies, plans and procedures to identify inefficiencies and problems impacting logistics operations and supply accountability.
- Closed out existing contracts after verifying receipt of contractual deliverables.
- Maintained audit trails to adhere to performance requirements.
- Determined, rectified and noted performance factors by identifying trends affecting supply accountability.
Education
Associate of Arts - Associates of Applied Science of Radiological Technology
University of Alaska Anchorage
3150 Spine 2, Anchorage, AK 99508CURRENTLY ENROLLED 2023 - Bachelor Government Contracting and Acquisition
AMERICAN MILITARY UNIVERSITY
111 West Congress Street Charles Town, WV 2541405.2024
GENERAL EDUCATION - High School Diploma
East Anchorage High School
4025 E Northern Lights Blvd, Anchorage, AK 9950805.2011
Skills
- Proficient in Microsoft Word, Excel and Power point, Outlook, Teams
- Extensive phone and in-person customer service experience
- Critical Thinking
- Corrective Actions
- Technical Assistance
- Property Accountability
- Special Projects
- Reading Comprehension
- Supply Coordination
- Preventive Maintenance
- Inventory Inspection
- Supply Maintenance
- Clerical Support
- Material and Supply Inventory
- Customer Needs Assessments
- SOX Compliance
- Workflow Processes
- Leadership
- Professional Development
References
Melodie Gimeno, USAF - LOGISTICS, 907-406-3221
Aimee Long, Service Delivery Specialist II, 907-715-1351
Raymond Bonifacio, Service Delivery Specialist II, 907-360-1736
Timeline
92Y Unit Supply Specialist
Alaska Army National Guard
12.2013 - Current
SERVICE DELIVERY SPECIALIST II
Alaska communications
11.2012 - Current
Associate of Arts - Associates of Applied Science of Radiological Technology
University of Alaska Anchorage
CURRENTLY ENROLLED 2023 - Bachelor Government Contracting and Acquisition
AMERICAN MILITARY UNIVERSITY
GENERAL EDUCATION - High School Diploma
East Anchorage High School