Maxmara Ugoh
New York,NY
Summary
Dedicated and client-focused Luxury Travel Expert with over five years of experience creating tailor-made travel experiences for high-net-worth individuals and discerning global travelers. Proven expertise in designing bespoke itineraries, managing VIP travel requests, and delivering exceptional customer experiences with discretion and precision. Skilled in luxury destination planning, relationship management, concierge services, and sales. Passionate about transforming travel aspirations into unforgettable journeys while consistently exceeding client expectations. Seeking to bring my expertise, creativity, and passion for experiential travel to my new role.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Luxury Travel Concierge
Black Luxury
01.2022 - 01.2026
- Curated personalized luxury travel experiences for affluent clients across Europe, the Middle East, Africa, Asia, and the Americas.
- Designed bespoke itineraries including private villas, luxury cruises, exclusive safaris, wellness retreats, and once-in-a-lifetime celebrations.
- Built strong relationships with premium hospitality partners, private guides, destination specialists, and transportation providers.
- Managed end-to-end travel logistics, ensuring seamless execution before, during, and after travel.
- Delivered exceptional concierge services, maintaining high levels of client satisfaction and repeat business.
- Advised clients on emerging luxury travel trends and hidden destinations tailored to their preferences.
- Handled urgent itinerary changes and complex requests with professionalism and discretion.
- Consistently exceeded sales targets through consultative selling and relationship-driven service.
Travel Agent
Newport’s Travels
01.2019 - 01.2020
- Assisted clients in planning domestic and international leisure travel.
- Booked flights, accommodations, tours, transfers, and travel insurance.
- Provided destination recommendations and practical travel advice.
- Managed reservations using travel booking systems while ensuring accuracy and efficiency.
- Resolved travel-related issues and provided timely support throughout clients’ journeys.
- Developed strong communication skills through daily interaction with diverse clientele.
- Built a reputation for reliability, responsiveness, and exceptional customer care.
Education
Bachelor’s Degree -
Florida International University
01-2020
Skills
- Luxury Travel Planning
- Bespoke Itinerary Design
- VIP & High-Net-Worth Client Management
- Concierge Services
- European Travel Expertise
- Destination Research
- Relationship Building
- Sales & Revenue Generation
- Travel Technology & Booking Systems
- Attention to Detail
- Problem Solving
- Cross-Cultural Communication
- Supplier Negotiation
- Exceptional Customer Service
- Crisis & Travel Disruption Management
- GDS Booking Systems
- CRM Platforms
- Microsoft Office Suite
- Google Workspace
- Virtual Collaboration Tools
- Travel Research Platforms
Accomplishments
- Successfully planned and managed luxury travel experiences for high-profile and VIP clientele.
- Recognized for delivering exceptional service and cultivating long-term client relationships.
- Demonstrated expertise in creating customized European itineraries aligned with clients’ unique interests and lifestyles.
- Maintained a reputation for discretion, efficiency, and meticulous attention to detail.
Certification
- Luxury Travel Specialist Certification
- Destination Specialist Training
- IATA/UFTAA Certification
Reference
References available upon request.
Languages
English
Full Professional
Timeline
Luxury Travel Concierge
Black Luxury
01.2022 - 01.2026
Travel Agent
Newport’s Travels
01.2019 - 01.2020
Bachelor’s Degree -
Florida International University