Laura Quilty
Alexandria,VA
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
36
36
years of professional experience
Work History
Luxury Travel Concierge
Self-employeed
09.1995 - Current
- Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
- Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Improved overall guest satisfaction by consistently exceeding expectations in all aspects of concierge services.
- Contributed to a positive work environment by maintaining a professional demeanor at all times.
- Maximized guest satisfaction by promptly addressing concerns and resolving issues.
- Enhanced guest experiences by providing personalized recommendations and assisting with reservations.
- Maintained detailed knowledge of local attractions, events, and services to better assist guests in making informed decisions.
- Coordinated ground and air travel arrangements for business and leisure customers to support satisfaction.
- Supported event planning efforts, contributing to the successful execution of memorable occasions.
- Facilitated visitor requests for dining and tourist attractions by researching various venues and locales.
- Maintained high level of professionalism and discretion when dealing with guests.
- Responded to guest inquiries to maximize guest satisfaction.
- Assisted guests with variety of services and local attraction information.
- Managed check-in and check-out procedures for guests.
- Supported local sports teams, museums, restaurants, and other tourist-oriented spots by promoting events to hotel guests.
- Scheduled and confirmed restaurant reservations for guests.
Artist
Laura Quilty Designs
08.1988 - Current
- Designed custom artwork for clients, meeting their creative vision and ensuring satisfaction with the final product.
- Made use of materials, such as ink, watercolors, charcoal, oil, computer software, paints, and pencils to complete unique piece for customers.
- Implemented artistic vision to give art purpose and meaning.
- Contributed to creative process through original ideas and inspiration.
- Displayed portfolio to show off best work to potential clients and promote skills and value.
- Sold original art pieces through online platforms, gallery exhibitions, and direct customer interactions, generating consistent revenue streams while maintaining an active artist presence within the community.
- Consulted with clients to discuss commission ideas and style preferences to create mutually agreeable project parameters.
- Enhanced artistic projects by incorporating innovative techniques and materials for impactful visual presentations.
- Ordered and maintained adequate supply of materials, supplies, and equipment.
- Maintained and shared portfolios of artistic work to demonstrate styles, interests, and abilities with potential customers.
- Participated in creative brainstorming sessions to develop new ideas or improve existing ones.
- Created custom drawings and paintings using fine oils, acrylics, and charcoal on high quality canvas.
- Developed comprehensive portfolios that showcased a diverse range of artistic abilities, attracting new clients and commission opportunities.
- Curated successful art exhibitions, carefully selecting pieces that showcased diverse perspectives and styles.
- Participated in juried art shows, receiving recognition for outstanding achievements in various art mediums.
- Conducted live painting demonstrations during events or workshops to showcase artistic process while educating viewers about techniques used throughout each piece''s creation stage.
- Consulted with interior designers to create custom artwork for various residential or commercial projects, complementing desired color schemes and aesthetic themes seamlessly.
- Worked with clients to understand desired outcomes and requirements.
- Experimented with variety of styles and techniques to produce unique works of art.
- Developed art and design concepts.
- Used oil and acrylic paints, watercolors and digital media to create art pieces.
- Created commissioned artwork for organizations and private clients.
- Designed and executed original artwork for various private and corporate clients.
- Built and maintained working relationships with galleries and other art venues.
- Prepared surfaces and surrounding areas for painting using sandpaper, tape, and other materials.
- Delivered high-quality painting services on time and within budget for a variety of clients.
- Excelled under tight deadlines without sacrificing quality or client satisfaction, ensuring repeat business and positive referrals.
- Enhanced the appearance of residential and commercial spaces by skillfully applying paint, wallpaper, and other finishes.
- Collaborated with interior designers to achieve desired aesthetics in various settings.
- Nurtured long-lasting relationships with clientele based on trustworthiness, reliability, and superior craftsmanship.
- Mixed, matched and blended colors to produce desired effects.
- Created paintings, sculptures and illustrations for variety of exhibitions and shows.
Education
Associate of Arts - Graphic Design
Art Institute of Ft. Lauderdale Fort
Fort Lauderdale, FL08.1988
Skills
- Customer Service
- Highly Adaptable
- Strong Work Ethic
- Effective problem solving
- Excellent Multitasking
- Proactive attitude
- Guest Services
- Telephone Etiquette
- Exceptional communication
- Guest experiences
- Reservations Management
- Guest accommodations
- Travel Coordination
- Dining Recommendations
- Event and Party Planning
- Sightseeing Tours
- Travel Arrangement Coordination
Specializing in high end luxury travel
"Experienced in curating bespoke travel experiences, ranging from luxury accommodations to budget-friendly excursions for clients, family, and personal trips. Proficient in organizing upscale restaurant reservations, museum visits, off-the-beaten-path excursions, and coordinating stays in luxury hotels and Airbnb accommodations. Skilled in planning adventure and expedition cruises, ensuring unforgettable journeys for travelers."
Timeline
Luxury Travel Concierge
Self-employeed
09.1995 - Current
Artist
Laura Quilty Designs
08.1988 - Current
Associate of Arts - Graphic Design
Art Institute of Ft. Lauderdale Fort
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