Personable and dedicated Customer Service Representative with extensive experience in Tech, Financial, and Retail industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Open To Work
Hi, I’m
Maxwell Brooks
Customer Service Expert
Gilbert,AZ
Summary
Overview
18
years of professional experience
2001
years of post-secondary education
Work History
National Debt ReliefNew York, NY
Client Success Champion
09.2024 - 01.2026
Job overview
- Fully remote call center workplace. Handing both outbound and inbound phone lines in a fast paced, one call resolution focused environment while providing outstanding client support regarding most aspects of their paid debt relief program.
- Navigating often challenging conversations revolving around financial circumstances and hardships.
- Securing funds due and/or outstanding, properly explaining intricate details of settlement offers, onboarding newly enrolled clients, troubleshooting online client portal issues, and answering general inquiries.
Yelp!Scottsdale, AZ
Customer Success Manager
11.2014 - 12.2020
Job overview
- Managed book of business worth over $100k of monthly revenue
- handled all aspects of account management, from onboarding new clients to upselling and retention of current clients
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Conducted regular check-ins with clients to ensure their needs were met.
- Drove customer escalations to resolution by engaging directly with clients.
- Developed custom solutions for customers based on their individual business objectives.
- Demonstrated and explained product features and benefits to overcome customer objectives.
- Provided customer onboarding and training to ensure successful product adoption.
Discover CardPhoenix, AZ
Collector
02.2008 - 07.2014
Job overview
- Arranged for debt repayment and established repayment schedule based on customer finances.
- Researched delinquent accounts to identify sources of delinquency, such as late payments or insufficient funds.
- Received payment and posted to appropriate customer accounts.
- Verified customer account balances and processed payments accordingly.
- Participated in regular meetings with internal staff to discuss strategies for improving collections efforts.
- Attended training sessions offered by creditors or third-party vendors regarding new collection techniques.
- Completed skip traces on customers failing respond to collection efforts.
- Remained calm, stayed professional and provided exceptional service on calls, even when interacting with difficult individuals.
Education
Salem High SchoolSalem, MA
High School Diploma
University Overview
- Freshman through Senior Year - Honor Roll
- Participated in Cross Country Track - Freshman through Senior Year
- German American Partnership Program Member, 1997-98
Skills
- Customer Account Management
- Customer Needs Assessment
- Customer Relationship Building
- Customer Service
- Coaching and Mentoring
- Problem-Solving
- Friendly and Outgoing
- Dependable and Reliable
Affiliations
Affiliations
- Previous background in Retail Management: extensive experience in face to face customer relations, as well as success in properly managing and maintaining business needs
Work Preference
Job Search Status
Open to workWork Type
Full TimeLocation Preference
RemoteSalary Range
$20/hr - $40/hrTimeline
Client Success Champion
National Debt Relief
09.2024 - 01.2026
Customer Success Manager
Yelp!
11.2014 - 12.2020
Collector
Discover Card
02.2008 - 07.2014
Salem High School
High School Diploma
06.2000