Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
6
6
years of professional experience
Work History
Barista/Server
Angelini's Osteria
Los Angeles, CA
10.2021 - 04.2022
Cultivated warm relationships with regular customers.
Worked with POS system to place orders, manage bills and handle complimentary items.
Explained menu items and suggested appropriate options for food allergy concerns.
Bussed and reset tables to keep dining room and work areas clean.
Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Contractor/Laborer
Sure bet Cleaning
12.2016 - 10.2020
Hired and oversaw subcontractors to meet project needs.
Implemented changes requested by designers, owners or inspectors to conform to specifications or updated demands.
Quickly responding to any issues, and not leaving until the client is fully satisfied.
Packing a 26 ft truck and making sure everything is accounted for and undamaged.
Staging Models up to and beyond clients standards.
Subs – Shift Lead
Firehouse
12.2011 - 12.2013
Responsible for greeting guests, answering phones, building schedules, food prep, inventory (ordering, organizing)
Required to learn the menu items and garnishes and company history, and be able to answer any questions
Kiss My Palate – Kiss my Palate – July 2007, 2008, and 2009
Volunteer position
Responsible for preparing food, serving guests, answering questions about each course
Education
College Of Southern Nevada
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Palo Verde
2011
Skills
Provides excellent Customer service
Extensive hands on experience in Food/Beverage
Shift Manager experience
Punctual team player
Efficient at maintaining an orderly and clean work environment
Proficient in handling cash, debit and credit transactions
Able to efficiently work alone, and with a team
Able to regularly lift 75 lbs on a daily basis
High-Volume Dining
Additional Information
Licenses and Certifications: Driver's License, Health Card, Food Handler's Card, AED Certification