Maxwell Cook
Moscow Mills,MO
Summary
Personable and dedicated Customer Service Representative with extensive experience in the industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
2
2
years of professional experience
Work History
Remote Customer Service Representative
Dominos's Pizza
St Louis, MO
10.2020 - 02.2023
- Resolved customer complaints and answered questions regarding policies and procedures
- Maintained strong call control and quickly worked through scripts to address problems.
- Updated customer accounts, addresses and contact information within call management databases.
- Engaged actively with callers, confirming or clarifying information and diffusing anger.
- Conversed with customers to receive valuable feedback and suggestions for improvement.
- Kept accurate records to document customer service actions and discussions.
- Worked with executive management teams to align customer service department policies and systems with company objectives.
- Supervised schedules and duty assignments for customer service personnel to properly staff department.
- Prepared call center performance reports by collecting, analyzing and summarizing data and trends.
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
Education
Troy Buchanan High School
Troy, MO01.2021
Skills
- Multitasking and Prioritization
- Upbeat and Positive Personality
- Data Entry and Maintenance
- De-escalation Techniques
- Communicative
- Call Center Operations
- Creative Problem Solving
- Efficient and Detail-Oriented
Timeline
Remote Customer Service Representative
Dominos's Pizza
10.2020 - 02.2023
Troy Buchanan High School