Maxwell Elam
Brooklyn
Summary
People driven, results-oriented professional with 5+ years of experience in high-volume, upscale environments. Skilled in relationship building, upselling, and product communication. Seeking a sales role where strong communication, fast execution, and customer engagement are prioritized.
Overview
1
1
Certification
5
5
years of professional experience
Work History
Bartender
Lillie's Victorian/Oscar Wilde
Manhattan
05.2025 - Current
- Delivered exceptional customer experiences in fast-paced, detail-driven environment, ensuring precision and timing.
- Influenced customer purchasing decisions through in-depth product knowledge and personalized recommendations.
- Made quick, decisive decisions to optimize workflow, prioritize customer needs, and uphold service standards.
- Balance speed, accuracy, and customer engagement during peak business hours.
Bartender
Chart House
Weehawken
10.2023 - 05.2026
- Manage a high volume of clientele in an upscale dining environment (600+ guests on weekends/ 1,000+ on holidays).
- Actively upsell premium cocktails, wine, and spirits to maximize revenue per guest.
- Maintain strong customer relationships while managing service bar and direct customer interactions.
- Contribute to a team-oriented environment by remaining adaptable across multiple service roles.
Lead Bartender
Rally Point Club and Events
Boise
04.2021 - 09.2023
- Took on leadership responsibilities for large-scale catered events including weddings and promotional functions.
- Tracked liquor sales, managed inventory ordering, and supported revenue forecasting.
- Collaborated with vendors and internal teams to create pairings and specialty menus designed to drive sales.
- Trained and supported staff to ensure consistent execution and customer satisfaction.
Education
Bachelor of Science -
Southern Oregon University
Ashland, OR06-2020
Skills
- Drink mixing
- Cocktail presentation
- Inventory management
- Upselling techniques
- Event coordination
- Customer relationship management
Certification
- TIPS NYC
Timeline
Bartender
Lillie's Victorian/Oscar Wilde
05.2025 - Current
Bartender
Chart House
10.2023 - 05.2026
Lead Bartender
Rally Point Club and Events
04.2021 - 09.2023
Bachelor of Science -
Southern Oregon University