Maxwell Gildenhorn
Gastonia,NC
Summary
Organized and motivated individual with a high level of customer service and sales experience. EPA certified and trained in refrigeration and electrical components to residential HVAC. I am a valuable employee for businesses looking for someone who can deliver a top notch customer experience worthy of a five-star review every time.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Tech Builder
Morris Jenkins
Charlotte, NC
01.2024 - 02.2024
- Show up on time daily for hands on training in HVAC
- Go on weekly ride alongs to experience day-to-day as a service tech
- Pass all tests with an 80% or higher
In Home Sales Professional
Cantey Foundation Specialists
Matthews, NC
01.2022 - 12.2023
- Build professional rapport with 2-3 customers daily to figure out their needs and show how I could solve them
- Preform a full foundation inspection and note everything I saw as concerning to present to the customer
- Provide the customer with multiple options for repair based on their needs, budget, and urgency
- Report to the office weekly for meetings and ongoing training
In Home Sales Professional
NewSouth Window Solutions
Pineville, NC
03.2021 - 03.2022
- Visit 2-3 customers a day to build professional rapport and uncover each customer's needs
- Provide a presentation of the company and products to the customer based on their needs
- Negotiated pricing contracts with clients for optimal profitability
- Ensure all questions are answered before leaving the home
Sales Professional
Mazda of Gastonia
Gastonia, NC
09.2020 - 03.2021
- Prospect online leads and convert them into warm leads that intend to visit the store
- Build professional rapport with customers daily by finding out exactly why they're looking for a new vehicle and walking them through their options
- Preform a walkthrough of each vehicle the customer finds interesting and ready it for a test drive
- Negotiated pricing contracts with clients for optimal profitability
Manager
Sams Xpress
Charlotte, NC
01.2016 - 09.2020
- Make repairs on the wash equipment
- Ensure all employees were preforming properly and providing the right customer experience
- Run day-to-day operations of the wash from open to close
- Handle customer claims and complaints
- Interview potential employees
Education
Accounting - Accounting
University of North Carolina At Charlotte
Charlotte, NCSkills
- Sales
- Customer Service
- Foundation Repair
- HVAC
- Building Rapport
- Problem Solving
- System Diagnostics
Certification
- EPA Type 2
- NCCER
Affiliations
- Daily fitness
- Musical fanatic
- Constantly learning
Timeline
Tech Builder
Morris Jenkins
01.2024 - 02.2024
In Home Sales Professional
Cantey Foundation Specialists
01.2022 - 12.2023
In Home Sales Professional
NewSouth Window Solutions
03.2021 - 03.2022
Sales Professional
Mazda of Gastonia
09.2020 - 03.2021
Manager
Sams Xpress
01.2016 - 09.2020
Accounting - Accounting
University of North Carolina At Charlotte
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