MAXWELL MCKINIVAN
Cheektowaga,NY
Summary
Highly experienced and successful branch professional with a proven track record of increasing sales, customer satisfaction, and customer loyalty. Experienced in developing and leading highly effective teams using precision leadership in a constantly changing environment. Committed to delivering exceptional customer service and demonstrating success in given objectives.
Overview
9
9
years of professional experience
Work History
Branch Manager
M&T Bank
02.2025 - Current
- Directed a team of up to 5 employees through day to day operations to ensure compliance with all regulations and policies.
- Led outreach to local businesses to maintain relationships and continue growth of business in surrounding area.
- Coached and developed team to broaden skills and maintain high level of service for all customers.
- Build strong rapport with relevant branch partners to expand opportunities with relevant clients.
Assistant Branch Manager
M&T Bank
06.2023 - 02.202
- Communicated and implemented new ideas and strategies to improve sales, marketing, and staff development.
- Identified areas needed for improvement within the branch and coordinated plan with branch manager to implement ideas through SMART development goals.
- Oversaw the development and implementation of a reimagined float pool to support branches and develop future team members.
- Engaged in business banking conversations to build acumen while hitting personal quarterly retail sales goals.
Management Trainee
M&T Bank
07.2022 - 06.2023
- Demonstrated leadership potential through taking initiative, delegating tasks effectively, and motivating team members.
- Learned fundamentals of business operations, including procedures, relevant systems, risk, and audit.
- Developed relationship building skills to analyze and identify relevant products for customer needs.
Shift Manager
Ted's Hot Dogs
11.2016 - 05.2022
- Oversee day-to-day operations of the store including supervising up to 12 employees and the opening/closing procedures at the store
- Monitor and respond to emails from customers and leadership while submitting daily updates on employee training, hourly sales breakdown, and attendance updates
- Minimize labor cost by monitoring staff levels compared to sales goals
Education
Bachelor's Degree - Economics
Buffalo State College
Buffalo, NY12-2021
Skills
- Relationship building and management
- Branch service quality
- Strong interpersonal skills
- Audit preparation
- Team development
- Attention to detail
- Coaching and mentoring
Timeline
Branch Manager
M&T Bank
02.2025 - Current
Assistant Branch Manager
M&T Bank
06.2023 - 02.202
Management Trainee
M&T Bank
07.2022 - 06.2023
Shift Manager
Ted's Hot Dogs
11.2016 - 05.2022
Bachelor's Degree - Economics
Buffalo State College