Maxwell Patterson
Crown Point,IN
Summary
Dynamic professional with experience at AMC Theatres, excelling in guest relations and incident management. Proven ability to enhance customer satisfaction through effective crowd control and safety awareness. Recognized for maintaining cleanliness and organization while collaborating with teams to optimize operations. Skilled in emergency response and adaptable to high-pressure environments.
Overview
2025
2025
years of professional experience
Work History
Theatre Usher
AMC Theatres
- Greeted guests and provided information on showtimes and theater policies.
- Assisted patrons in locating their seats and ensuring a comfortable experience.
- Monitored audience behavior to maintain a safe and enjoyable environment.
- Handled ticketing inquiries and resolved issues with professionalism.
- Collaborated with team members to ensure efficient crowd management during peak times.
- Conducted regular inspections of facilities to uphold cleanliness and safety standards.
- Adapted to dynamic situations, providing timely assistance for guest needs or concerns.
- Greeted customers with smile and provided friendly, knowledgeable service.
- Aided in crowd control efforts, ensuring efficient entry and exit procedures were followed by all attendees.
- Maintained cleanliness throughout the venue by sweeping floors, wiping down surfaces, and removing trash after each performance.
Backroom Associate
TJ Maxx, TJX Companies
- Managed inventory organization and replenishment to maintain stock levels.
- Operated equipment for processing merchandise efficiently and safely.
- Collaborated with team members to optimize backroom operations and workflow.
- Assisted in training new associates on backroom procedures and safety protocols.
- Assisted with merchandise stocking and replenishment in backroom and on sales floor.
- Managed disposal of damaged or expired merchandise as per company guidelines, reducing overall waste levels within the facility.
Host
Longhorn Steakhouse
Merrillville, IN
03.2024 - 08.2024
- Greeted and seated guests, ensuring a welcoming environment.
- Managed reservation system to optimize seating arrangements.
- Assisted servers with menu knowledge and customer inquiries.
- Coordinated waitlists for efficient guest flow during peak hours.
- Monitored dining area to maintain cleanliness and organization.
- Collaborated with kitchen staff to ensure timely service delivery.
- Handled guest concerns promptly, improving overall satisfaction levels.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
Education
High School Diploma -
Merrillville Hight School
276 E 68th Pl, Merrillville, IN, 4641006.2023
Skills
- Flexibility
- Emergency procedures
- Assertiveness
- Theatre etiquette
- Seating assistance
- Safety awareness
- Cleaning and sanitizing
- Incident management
- Guest relations
- Emergency response
- Team collaboration
- Facility cleaning
Timeline
Host
Longhorn Steakhouse
03.2024 - 08.2024
Theatre Usher
AMC Theatres
Backroom Associate
TJ Maxx, TJX Companies
High School Diploma -
Merrillville Hight School