Maxwell Serna
Charlotte,NC
Summary
Motivated waiter with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences. Focused and reliable waiter, bringing high enthusiasm and extensive knowledge of food safety practices. Proven history of excellent customer service and conflict resolution skills. Dedicated to accuracy and streamlining systems for productive work. Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Pharmacy Assistant
Charlotte Family Pharmacy
04.2022 - Current
- Prepared unit-dose medications for hospitals or long-term care facilities, ensuring accurate labeling for proper administration.
- Re-stocked shelves with prescribed medications and health care products.
Restaurant Waiter
701 Main
08.2021 - 07.2023
- Processed orders and sent to kitchen employees for preparation.
- Informed customers about daily and seasonal specials.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Managed multiple tables simultaneously while maintaining high levels of accuracy on order placement and delivery.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Checked customers' IDs to verify age in compliance with minimum age requirements for consumption of alcoholic beverages.
- Promoted restaurant specials and upsold menu items, increasing overall sales revenue.
- Provided recommendations on menu items and upsold food and drinks to increase sales.
Restaurant Waiter
Olive Garden
03.2023 - 05.2023
- Processed orders and sent to kitchen employees for preparation.
- Informed customers about daily and seasonal specials.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Provided recommendations on menu items and upsold food and drinks to increase sales.
- Managed multiple tables simultaneously while maintaining high levels of accuracy on order placement and delivery.
- Answered customers' questions, recommended items, and recorded order information.
- Upsold appetizers, drinks and desserts to increase restaurant profits.
- Collaborated with kitchen staff to ensure timely delivery of orders, resulting in positive feedback from guests.
- Explained menu items and suggested appropriate options for food allergy concerns.
Education
Bachelor of Science - Mechanical Engineering
University of North Carolina At Charlotte
Charlotte, NC05.2026
High School Diploma -
Cuthbertson High School6
Waxhaw, NC06.2022
Skills
- Supply Restocking
- Secure storage of medications
- Stocking shelves
- Food presentation
- POS System Operation
- Order Taking
- Service Quality
- Memory retention
- Food safety awareness
- Cleanliness
Certification
- Microsoft Word Certified
- Microsoft PowerPoint Certified
- Microsoft Excel Certified
Timeline
Restaurant Waiter
Olive Garden
03.2023 - 05.2023
Pharmacy Assistant
Charlotte Family Pharmacy
04.2022 - Current
Restaurant Waiter
701 Main
08.2021 - 07.2023
Bachelor of Science - Mechanical Engineering
University of North Carolina At Charlotte
High School Diploma -
Cuthbertson High School6
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