Maxwell Shoemaker

Led a team responsible for managing warranty claims and customer satisfaction.

• Maintained comprehensive records of warranty claims and resolutions to ensure effective tracking and follow-up.
• Analyzed warranty data to identify trends, informing service process improvements and enhancing customer satisfaction.
• Provided technical support to customers regarding product warranties.
• Documented and reported investigation findings, job progress, and completion to enhance transparency and accountability.
• Analyze/Problem solve/investigate warranty claim issues in person.
• Adapted to new working environments and requirements during workflow changes across departments.

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• Provided one-on-one coaching sessions to enhance individual performance and technique.
• Led group classes, inspiring participants to reach their fitness goals through engaging instruction.
• Evolved learning and teaching methods by integrating insights from coaches, media, and certifications.
• Communicated effectively with team of coaches and owners on customer concerns, workplace issues, and daily progress updates.
• Arrived before opening hours to perform opening procedures and completed closing procedures at the end of the day.
• Process payments and provide accurate information to customers and management. (i.e., receipt /invoice)

• Managed work expectations independently, providing regular updates to managers and coworkers on job site progress.
• Conducted routine maintenance checks on machinery to ensure optimal performance.
• Obtained basic knowledge of wiring schematics, plumbing, fuel and hydraulic systems.
• Documented detailed service reports on repairs and maintenance conducted on-site to ensure transparent communication.
• Followed all safety protocols while performing work in potentially hazardous environments.
• Collaborated with team members to complete daily tasks, enhancing overall workflow efficiency.