Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Maxwell Wray

DeKalb,IL

Summary

Dynamic General Manager with a proven track record at The Bike Rack, excelling in operations management and leadership. Expert in elevating customer experiences and driving sales performance, achieving key performance indicators with exceptional team building and problem resolution skills. Demonstrated success in staff development and inventory control, ensuring shop excellence and profitability.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Bicycle Fitter

The Bike Rack Inc
02.2024 - Current

Provided customized elite level customization options. Backed by a scientific process and certifications, with a background in biomechanics, I customized and sized components for high end bicycles.

General Manager

The Bike Rack
07.2021 - Current

Managed shop and store expectations

Controlled quality customer experiences

Managed budgets and quotas

Kept shop performance at expected kpi levels

Sales Person

Chuck’s Wood Fired Pizza
05.2023 - 06.2024
  • Worked to build relationships with customers and built potential for additional sales.
  • Developed relationships with clients for increased loyalty and repeat business.
  • Offered each customer top-notch, personal service to boost sales and customer satisfaction.
  • Boosted sales by consistently engaging with customers and addressing their needs effectively.
  • Increased add on sales

Education

Engineering

Kishwaukee Community College
Malta, IL

Rock Valley College
Rockford, IL

Skills

  • Leadership and team building
  • Operations Management
  • Team Player
  • Problem Resolution
  • Customer Relations
  • Staff Training
  • Staff training/development
  • Inventory Control
  • Sales performance

Certification

Verified level 1 bike fitter through the international bike fitters organization. Trained by cyclologic in scottsdale Arizona

Timeline

Bicycle Fitter

The Bike Rack Inc
02.2024 - Current

Sales Person

Chuck’s Wood Fired Pizza
05.2023 - 06.2024

General Manager

The Bike Rack
07.2021 - Current

Engineering

Kishwaukee Community College

Rock Valley College
Maxwell Wray