Dynamic General Manager with a proven track record at The Bike Rack, excelling in operations management and leadership. Expert in elevating customer experiences and driving sales performance, achieving key performance indicators with exceptional team building and problem resolution skills. Demonstrated success in staff development and inventory control, ensuring shop excellence and profitability.
Provided customized elite level customization options. Backed by a scientific process and certifications, with a background in biomechanics, I customized and sized components for high end bicycles.
Managed shop and store expectations
Controlled quality customer experiences
Managed budgets and quotas
Kept shop performance at expected kpi levels
Verified level 1 bike fitter through the international bike fitters organization. Trained by cyclologic in scottsdale Arizona