Maxx Goff
Severn
Summary
Youth-focused professional with experience in leadership, operations, and relationship-based roles, currently serving as a mentor through A-OK Mentoring & Tutoring in Howard County. Known for building trust quickly, maintaining calm under pressure, and showing up consistently in roles that require accountability, presence, and integrity. Seeking a hands-on youth development, community programming, or nonprofit role centered on direct impact and mentorship.
Overview
7
7
years of professional experience
Work History
Assistant Account Manager
Alliant Insurance Services
06.2025 - Current
- Serve as a primary point of contact for clients, requiring clear communication, trust-building, and consistent follow-through.
- Navigate high-pressure situations by resolving issues calmly and professionally while maintaining positive relationships.
- Coordinate across internal teams to meet deadlines and ensure accuracy, accountability, and reliability.
Account Manager
State Farm Insurance Inc
07.2024 - 07.2025
- Built strong one-on-one relationships with clients through attentive listening and problem-solving.
- Successfully de-escalated customer concerns while maintaining professionalism and trust.
- Took initiative in improving customer experience, contributing to increased satisfaction and retention.
Managerial Intern
Barrett Distribution
05.2023 - 08.2023
- Supported daily operations in a fast-paced environment requiring teamwork and adaptability.
- Assisted in organizing workflow, inventory, and logistics under time constraints.
Masters Tournament Intern
Augusta National Golf Club
04.2023 - 04.2023
- Worked as part of a coordinated operations team during a high-profile event.
- Maintained professionalism, composure, and responsiveness in a demanding public-facing environment.
- Helped create and manage employee schedules, ensuring appropriate coverage and smooth daily operations throughout the tournament.
- Worked collaboratively within a structured team while adapting quickly to real-time operational needs.
Assistant Manager
Chick-fil-A
03.2019 - 06.2020
- Supervised and supported employees during high-volume shifts.
- Managed scheduling, break coordination, and front-line problem solving.
- Promoted based on reliability, leadership presence, and work ethic.
Education
Bachelor of Science - Risk Management And Insurance
University of South Carolina
Columbia, South Carolina, SC05-2024
Skills
- Youth mentoring & engagement
- Relationship-based leadership
- Calm conflict resolution
- Program & operations support
- Accountability & consistency
- Team coordination
- Professional communication
Timeline
Assistant Account Manager
Alliant Insurance Services
06.2025 - Current
Account Manager
State Farm Insurance Inc
07.2024 - 07.2025
Managerial Intern
Barrett Distribution
05.2023 - 08.2023
Masters Tournament Intern
Augusta National Golf Club
04.2023 - 04.2023
Assistant Manager
Chick-fil-A
03.2019 - 06.2020
Bachelor of Science - Risk Management And Insurance
University of South Carolina