May Holden
Lawrenceville,GA
Summary
Adaptable professional with a strong background in customer interaction and service documentation. Known for effective communication and problem-solving abilities, consistently contributing to improved service delivery and customer satisfaction.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Customer Service Advocate
Afni Inc, Verizon
Lawrenceville, Georgia
08.2024 - 08.2025
- Resolved customer inquiries regarding Verizon services and products through effective communication.
- Efficiently addressed customer complaints utilizing active listening and problem-solving skills.
- Provided comprehensive information on billing, plans, and promotions to improve customer experience.
- Updated customer records and tracked service requests using computer systems.
- Educated customers on device features and troubleshooting techniques to enhance usability.
- Maintained accurate documentation of customer interactions for quality assurance.
- Adapted to procedural changes and tools to meet evolving business requirements.
- Collaborated with various departments to ensure consistent customer service delivery.
Customer Support Specialist
DispatchHealth
WFH, Ga
02.2023 - 07.2024
- Recorded customer interactions in CRM system to maintain accurate records.
- Collaborated with healthcare teams to resolve patient concerns efficiently.
- Provided support to customers through phone, email, and chat channels.
- Monitored service requests, ensuring timely follow-up and resolution.
- Educated customers on services offered by healthcare provider.
- Tracked customer correspondence in CRM, documenting requests and solutions.
Prek Assistant Teacher
KinderCare Learning Centers
Suwanee, Ga
08.2010 - 02.2020
- Facilitated daily classroom activities to enhance student engagement at early childhood learning center.
- Assisted lead teacher in crafting age-appropriate lesson plans and educational materials.
- Encouraged social skills development through group activities and interactive workshops.
- Promoted a safe classroom environment, fostering security and comfort for students.
- Supported cognitive, physical, emotional, and social skill development of pre-kindergarteners through creative play.
- Established a structured yet supportive atmosphere conducive to effective learning.
- Participated in professional development workshops focused on Early Childhood Education topics.
- Collaborated with administrators and team members on curriculum planning and assessment strategies.
Education
Associate of Arts - Education
Ellis University
Oakbrook Terrace, IL11-2009
Skills
- Customer interaction and relationship management
- Complaint resolution and service documentation
- CRM utilization and product education
Certification
Ga Real estate License
Child Development Associate (CDA)
Timeline
Customer Service Advocate
Afni Inc, Verizon
08.2024 - 08.2025
Customer Support Specialist
DispatchHealth
02.2023 - 07.2024
Prek Assistant Teacher
KinderCare Learning Centers
08.2010 - 02.2020
Associate of Arts - Education
Ellis University