Tonya Young
United Health Group, Optum
Humble,TX
1
Certification
24
years of professional experience
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Work History
Customer Service Advocate
1 Year 4 Months- Resolved member inquiries regarding benefits, claims, and eligibility using Optum customer service systems.
- Explained plan information, coverage options, and next steps in clear, member-focused language.
- Documented case details accurately to support compliant follow-up and issue resolution.
- Navigated multiple applications to research account history and verify customer records.
Sterile Processing Supervisor
10 Years 2 Months- Monitored decontamination, assembly, and sterilization processes to maintain infection control standards.
- Collaborated with operating room staff to resolve instrumentation issues and support case turnover.
- Supervised sterile processing workflows to ensure timely instrument availability for surgical services.
- Coordinated staff assignments, coverage, and daily priorities across sterile processing operations.
Interviewer
7 Months- Conducted telephone interviews with research participants to gather data for designated projects.
- Conducted structured interviews using scripted questionnaires to capture accurate respondent feedback.
- Screened participants for eligibility and matched candidates to study criteria.
- Recorded responses precisely, maintaining consistency and data integrity across interview sessions.
Zone Manager
9 Years 1 Month- Oversaw distribution and logistics, streamlining processes to enhance operational efficiency.
- Improved employee productivity through performance evaluations, coaching, and staff development.
- Managed front end processes by scheduling shifts and resolving customer escalations.
Education
- Sterile Processing
Skills
Customer service expertise
15 years management
Customer interaction
Problem resolution
Record management
Client onboarding
Possess 15 years managerial experience
Accomplishments
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Conflict Resolution - Accountable for managing customer account inquiries, accurately delivering information to ensure the resolution of product/service issues and customer satisfaction.
Certification
- CRCST HSPA 2015-2025
Timeline
Customer Service Advocate
United Health Group, Optum
07.2025 - CurrentRead More
Sterile Processing Supervisor
Harris Health System - Ben Taub General Hospital
06.2015 - 08.2025Read More
Interviewer
Promark Research
10.2014 - 05.2015Read More
Zone Manager
Walmart
05.2003 - 06.2012Read More
Fortis Institute
from Sterile Processing
Read More