Zada Jones
Brooklyn,CT
Summary
Hardworking professional offers hospitality experience and enthusiasm for helping others. Able to learn quickly and eager to contribute to a dynamic team. Comfortable working in fast-paced environments to handle demanding workload.
Overview
7
7
years of professional experience
Work History
Customer Service Advocate
Fidelity Investments
Smithfield, Rhode Island
2025.02 - Current
- Maintained updated knowledge of Fidelity policies and regulatory requirements.
- Collaborated with team members to enhance customer experience strategies.
- Obtained my SIE through the licensing process
Hostess/Kitchen Hand
New Ocean Palace
Brooklyn, CT
2018.10 - Current
- Ensured prompt and accurate packing of each order.
- Greeted guests upon arrival and efficiently took orders.
- Organized and coordinated waiting list to ensure correct party order allocation.
- Handled cash payments and reconciled daily transactions accurately.
- Provided menus to customers and answered questions regarding menu items.
Blood Drive Volunteer
School Blood Drive
Brooklyn, CT
- Assisted in setting up tables, chairs, and other equipment necessary for the event.
- Greeted participants warmly upon arrival at the event and directed them to appropriate areas as needed.
- Provided refreshments and snacks to donors after their donation.
Education
High School Diploma -
Killingly High School
Dayville, CT2020-06
Skills
- Customer service expertise
- Interpersonal skills
- Effective Multitasking and prioritization
- Strong problem solving skills
- Restaurant Operations
- Verbal and written communication
Timeline
Customer Service Advocate
Fidelity Investments
2025.02 - Current
Hostess/Kitchen Hand
New Ocean Palace
2018.10 - Current
Blood Drive Volunteer
School Blood Drive
High School Diploma -
Killingly High School