May Letele
West Valley City,UT
Summary
Dedicated and adaptable professional with a proactive attitude, and the ability to learn quickly.
Strong work ethic, and effective communication skills.
Eager to contribute to a dynamic team and support organizational goals.
Overview
10
10
years of professional experience
Work History
Shift Manager
C&R Management
01.2019 - 07.2024
- Resolved conflicts between employees or customers in a professional manner.
- Monitored inventory levels and placed orders for supplies as needed.
- Directed and led employees and team members on effective operations, methods and procedures.
- Reinforced rules to promote superior employee performance.
- Positioned skilled staff in key areas throughout shift to optimize department productivity.
- Oversaw the training of new employees on customer service, product knowledge, and cash handling techniques.
Captioning Agent
Caption Call
03.2014 - 08.2018
- Transcribed telephone conversations verbatim to enhance communication accuracy.
- Converted audio recordings from television programs, films, and videos into accurate captions
- Documented verbatim proceedings for official records.
Education
High School Diploma -
Kearns High School
Kearns, UT06-2012
Skills
- Document formatting
- Language proficiency
- Communication skills
- Attention to detail
- Customer service
- Team collaboration
- Flexible and adaptable
- Supervision and leadership
- Multitasking
- Excellent communication
- Active listening
- Conflict resolution
- Group facilitation
- Youth engagement
- Cultural sensitivity
- Behavior assessment
- Crisis intervention
- Stress management techniques
- Substance abuse prevention
- Cognitive behavior practices
- Youth advocacy
- Skill building
- Paperwork and reporting
- Friendly, positive attitude
- Disability awareness
- Interpersonal skills
Languages
Samoan
Professional
Education and Training
Other
Timeline
Shift Manager
C&R Management
01.2019 - 07.2024
Captioning Agent
Caption Call
03.2014 - 08.2018
High School Diploma -
Kearns High School