May Liiulevaega

• Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
• Facilitated smooth transitions between shifts by maintaining thorough documentation of patient care activities and observations.
• Assisted in transferring patients, beds and patient care equipment to other rooms adhering to necessary safety precautions.
• Recognized potential emergencies promptly, initiating appropriate action to stabilize patients until further assistance arrived.

Support and Assist Professional Staff

Working with people with disabilities.

Direct Hands-on Patient Care

• Communicated and documented pertinent observations and information to maintain complete and accurate record of care given to patient.
• Facilitated patient transfers, positioning, and mobility using proper body mechanics to prevent injury and ensure comfort.
• Delivered high-quality personal care to patients, including bathing, grooming, dressing, toileting, feeding, and mobility assistance.
• Participated in continuing education opportunities to stay current on industry trends and enhance knowledge base for improved job performance.

• Ensured accurate flight information was communicated to passengers, minimizing confusion and delays.
• Coordinated with other airline personnel to ensure efficient movement of passengers through security checkpoints.
• Facilitated smooth boarding processes by guiding passengers towards designated gates efficiently.
• Stayed current on industry trends and technological advancements in reservation systems for continuous improvement in job performance.

• Conducted routine quality checks on sorted items, ensuring adherence to specified standards and client requirements.
• Adhered to safety guidelines and protocols, minimizing accidents and maintaining a secure work environment.
• Collaborated with team members to achieve optimal performance in daily operations, leading to improved customer satisfaction.
• Participated in team meetings regularly, offering insights into process improvements based on personal experience as a Sorter Operations Associate at workstations.

• Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Maintained a clean and organized workspace, promoting a welcoming environment for customers.
• Met customer service goals and exceeded customer expectations.